IA Support Analyst
City : Toronto, ON
Category : Full time, Information Technology
Industry : Retail Goods
Employer : Canadian Tire
What you’ll do
Provide hands on application support for daily operations of our core business applications, including service, data and process integrity, configuration, user administration, reporting and optimization.
Identification of root cause analysis and resolution of incidents reported by the monitoring systems and end users. Analyze data inaccuracies and work with IT team members and business stakeholders to correct the data.
Collaborate with IT units and business stakeholders to fully understand the business processes and requirements supported by the application. Work with business stakeholders to determine business process improvements and optimization of the application to improve value add to the organization.
Maintain documentation and provide knowledge transfer for other system support analysts. Prepare and facilitate training sessions where required. Evaluate gaps in process and operational support documentation and implement plan to address the missing information.
Understand and adhere to all compliance requirements (audit controls) for our applications. Participate in evidence collection and review for ITGC`s that pertain to application support. This process involves understanding applicable compliance aspects from the FGL information security policy as well as ITIL and COBIT frameworks.
Provide application expertise to assist with identifying business and technical requirements for project activities. Identify and raise risks as they relate to the application or business processes around the application. Identify and communicate support requirements and lead the transition of support activities from project to production.
Demonstrate a strong understanding of retail applications and business processes related to inventory movement (Plan, Buy, Move, Sell framework). Ability to communicate with business stakeholders in business terms at all levels of the organization.
Act as incident and problem coordinator where required. Facilitate regular meetings and working sessions with IT team members and different business units to address on going issues that require further understanding or analysis.
Participate in an on-call rotation to provide after hours support for our key business applications.
What you bring
Diploma or degree from an accredited technical institution in computer technologies.
ITIL Version 2 or 3 certification.
Minimum of 3-5 years in a retail environment and 5-10 year in an IT environment.
Strong knowledge of retail based applications and business processes.
Strong understanding of database environments (Oracle, SQL) with the ability to read, write and execute SQL statements/scripts.
Excellent analytical skills and understanding of common business analysis practices.
Ability to learn new concepts in a short timeframes and share knowledge between team members.
Ability to compile ideas into a formal presentation and deliver to a group of individuals at all levels of the organization.
Ability to create and deliver training sessions.
Strong commitment to creating and maintaining documentation.
Ability to perform gap analysis to identify areas for improvement in application performance, functionality and processes.
Ability to work in a team oriented, fast paced and energetic environment with a drive to meet and exceed expectations.
Ability to work on multiple projects/tasks while maintaining strict project timelines to deliver results.
Willingness to participate in an on call rotation to support core applications after hours.
Exceptional written and verbal communication skills.
Bilingual (English/French) is an asset.
PL1/JCL – C++
EDW / EDL
We are looking for individuals who can:
Build Trust and Credibility by consistently adhering to the organization’s business principles and values. Is seen as direct, truthful, and trustworthy by co-workers, vendors, and customers.
Commit to results by taking personal responsibility for achieving mutually agreed upon individual/team objectives.
Demonstrate a desire to help and serve internal/external customers to meet their needs. Is proactive, responsive, and focused on discovering, anticipating, and exceeding the customer’s needs.
Work collaboratively and cooperatively with others to achieve shared goals and objectives. Considers the wider team, function, banner or the organization and takes action or makes decisions which support the success of those groups.
Recover quickly after change, disruptions, or mistakes and can remain productive and focused. Is adaptable and can apply lessons learned in one situation to another situation.
We value flexibility. We have adopted a hybrid work model whereby employees use a combination of working in office and virtually in service of outcomes. Each leader is empowered to decide what work is best achieved in person based on the unique needs of their team.
Canadian Tire Corporation, Limited (“CTC”) is one of Canada’s most admired and trusted companies. With more than 90 Owned Brands, 1,700 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies. We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward. We offer competitive salaries and wages to CTC employees, as well as store discounts, supported learning through our Triangle Learning Academy, Canadian Tire Profit Sharing, and retirement and savings programs for eligible employees. As part of our enhanced flex benefits program, we offer mental health benefits in the amount of $5,000 per year for benefits-eligible employees and their families, including total well-being, and mental health tools and resources for all employees. Join us in helping to make life in Canada better through living and working our Core Values: we are innovators and entrepreneurs at our core, outcomes drive us, inclusion is a must, we are stronger together and we take personal responsibility. It is an especially exciting time to join CTC and its family of companies where career opportunities are wide-ranging! Join us, where there's a place for you here.
Our Commitment to Diversity, Inclusion and Belonging
We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.
We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.