First Nations/Metis/Inuit – Customer Experience Associate – GTA
City : Toronto, ON, CA
Category : Customer Service Representative
Industry : Finance
Employer : Scotiabank
Requisition ID: 148383
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
Are you eager to discover and assist customers' needs? Do you create meaningful, strong client relationships to assist them in a professional, friendly way?
Do you want to join a forward-thinking organization surrounded by a collaborative, engaged team?
We're looking for you!
Our Customer Experience Associates are the heart, character, and face of our banks. We put our customers first, and our priority is to help them achieve their financial goals.
As an Associate, you're eager to address customer needs and listen to understand what our customers are asking for. You're able to process day-to-day transactions and identify/fulfil sale opportunities, as well as become a technology expert and share your knowledge by familiarizing clients with our mobile banking applications and assisting them to better manage their banking needs.
The skills you have that will amplify you in this role include:
Developed client service skills through your previous work experience or involvement within your community
Eager to assist your clients in a professional, friendly, and efficient manner
Able to work a flexible work schedule
Comfortable in simple sales situations
What we offer:
A rewarding career path with unique and diverse opportunities for your professional development
Internal training to support your career growth and enhance your skills
An organization that is committed to making a difference in your communities - for you and our customers
Support from leadership and enablement for faster advancement to support your growth and development
A competitive compensation and benefits package
Self-Identify as First Nations, Metis, or Inuit
Strong oral/written communication skills
Willing to receive comprehensive training to learn and develop new and/or existing skills to provide client services
Customer service experience an asset
Able to build strong customer relationships and deliver excellent customer service
Eager to uncover and solve customer needs
Ability to explain complicated processes in a simplified way
Willing and eager to contribute in a team-oriented environment
Location(s): Canada : Ontario : Toronto || Canada : Ontario : Brampton || Canada : Ontario : Mississauga || Canada : Ontario : Oshawa || Canada : Ontario : Richmond Hill || Canada : Ontario : Scarborough || Canada : Ontario : Thornhill || Canada : Ontario : Vaughan
How do I apply?
As part of the application process for a Financial Advisor, Senior Financial Advisor, Small Business Advisor and/or Investment & Retirement Planning role within Retail Distribution with Scotiabank, we have partnered with Career Spark, a technology and behavioral science based online assessment company. After submitting your Scotiabank application, you will receive an invitation from our Recruitment Team to complete a 12-15-minute Career Spark survey. Kindly note the survey will be emailed to applicants and you may not receive the Career Spark survey invite immediately.
** Please complete the survey within 24 hours of receiving the invitation. **
The purpose of the survey is to help provide insights about the work you enjoy. There are no right or wrong answers, and nobody will ever see your specific responses to any questions. Upon completion of the survey, you will see a summary report of your top five traits. We hope you find the information useful for your own personal development and growth.
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.