First Nations/Metis/Inuit – Assistant Manager – Ontario Region
City : Sudbury, ON, CA
Category : Customer Service Representative
Industry : Finance
Employer : Scotiabank
Requisition ID: 173525
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
Do you have exceptional people and management skills? Are you wanting to manage a team of dedicated, goal-oriented employees? Or lead your team to be the most successful they can be?
We're looking for you!
As the Assistant Manager, you will lead and oversee the overall success of the Retail Sales and Customer Experience teams in one of our branches to ensure business strategies, initiatives, and individual goals are achieved in support of your team's objectives. You will lead and drive a customer-focused culture throughout your team to deepen client relationships and leverage broader bank relationships, systems, and knowledge, as well as ensure that your team has a clear understanding of the branch's financial and non-financial goals.
More of what you do will include:
Collaborate effectively with Branch Partners, like Scotia Wealth Management, Scotia Asset Management, Commercial Group, Scotialife Financial, etc.
Provide excellent customer experiences and demonstrate 'Our Service Promise' by being Friendly, Willing to Assist, Efficient, and Professional
Execute sales & service management activities as outlined in our Branch Management Disciplines and foster growth in customer adoption of digital bank activities and self-service channels
Accurate and timely completion of daily and periodic monitoring activities, confirmation of compliance with bank policies, and verifying that effective risk management is in place
Review and provide oversight of Real Estate Secured Lending (RESL) Credit Files prior to submission to Pre-Fund Review team
Assign roles within your team in conjunction with the Branch Manager
Act as the main point of contact for internal support groups like the Customer Contact Centre (CCC), the Shared Services Group (SSG) and the Centralized Accounting Unit (CAU)
Create and promote an inclusive environment in which your team pursue effective and efficient operations of their roles, while meeting Scotiabank's standards and policies
Provide an environment that encourages, retains, and develops your team by promoting and fostering a friendly, inclusive work environment and communicate strategy for your team
Self-Identify as First Nations, Metis, or Inuit
Strong oral/written communication skills
Post-secondary degree, diploma, or certification in Financial Planning and ongoing completion of supported Continuing Education courses and activities
License to sell Mutual Funds
Advanced knowledge of sales and service management activities and techniques
Knowledge of service applications like Sales Builder, IntraLink, Worklist, Forms-Free Teller-FFT, etc.
Knowledge of daily and periodic bank routines, procedures and policies including Branch Controls and Branch Applications
Thorough knowledge of cash, custody, security processes and procedures
Knowledge of Mutual Funds Compliance Officer responsibilities, processes, and guidelines
Strong computer skills
Thorough knowledge of people and performance management techniques
Location(s): Canada : Ontario : Sudbury || Canada : Ontario : Acton || Canada : Ontario : Azilda || Canada : Ontario : Blind River || Canada : Ontario : Bracebridge || Canada : Ontario : Caledon || Canada : Ontario : Cambridge || Canada : Ontario : Cochrane || Canada : Ontario : Collingwood || Canada : Ontario : Earlton || Canada : Ontario : Elliot lake || Canada : Ontario : Fergus || Canada : Ontario : Fort Erie || Canada : Ontario : Goderich || Canada : Ontario : Guelph || Canada : Ontario : Haileybury || Canada : Ontario : Kapuskasing || Canada : Ontario : Marathon || Canada : Ontario : Midland || Canada : Ontario : New Liskeard || Canada : Ontario : Niagara Falls || Canada : Ontario : Nipissing || Canada : Ontario : Orangeville || Canada : Ontario : Owen Sound || Canada : Ontario : Penetanguishene || Canada : Ontario : Peterborough || Canada : Ontario : Porcupine || Canada : Ontario : Rama || Canada : Ontario : Sarnia || Canada : Ontario : Sault Ste Marie || Canada : Ontario : Spanish || Canada : Ontario : St. Catharines || Canada : Ontario : Stratford || Canada : Ontario : Temagami || Canada : Ontario : Timmins || Canada : Ontario : val Caron
How do I apply?
As part of the application process for a Financial Advisor, Senior Financial Advisor, Small Business Advisor and/or Investment & Retirement Planning role within Retail Distribution with Scotiabank, we have partnered with Career Spark, a technology and behavioral science based online assessment company. After submitting your Scotiabank application, you will receive an invitation from our Recruitment Team to complete a 12-15-minute Career Spark survey. Kindly note the survey will be emailed to applicants and you may not receive the Career Spark survey invite immediately.
** Please complete the survey within 24 hours of receiving the invitation. **
The purpose of the survey is to help provide insights about the work you enjoy. There are no right or wrong answers, and nobody will ever see your specific responses to any questions. Upon completion of the survey, you will see a summary report of your top five traits. We hope you find the information useful for your own personal development and growth.
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.