End User Devices, Unicenter Specialist

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City : Toronto

Category : IT

Industry : Public Transportation

Employer : Toronto Transit Commission (TTC)

Requisition ID: [[id]] 
Number of Vacancies: [[numberOpenings]] 
Department: [[division]] - [[department]] 
Salary Information:  [[custJOAnnualizedSalary1]]  -  [[custJOAnnualizedSalary2]]
Pay Scale Group:  8SA
Employment Type:  [[jobGrade3]]
Weekly Hours:  [[custStandardHours]], Off Days:  [[custOffDays]]   Shift:  [[custShift]]
Posted On:  September 10, 2019
Last Day to Apply:  September 18, 2019
Reports to: [[custReportsToTitle]] 

The Toronto Transit Commission (TTC) is North America's third largest transit system and has been recognized as one of the top places to work in the GTA. Guided by a forward-thinking strategic plan, the TTC's vision is to be a transit system that makes Toronto proud. The TTC's recruitment efforts are directly aligned to its mission of providing "a reliable, efficient, and integrated bus, streetcar and subway system that draws its high standards of customer care from our rich traditions of safety, service and courtesy."

General Accountability

This position provides comprehensive consulting and support services for Unicenter® Client Management Solutions for software and hardware under End User Devices’ jurisdiction.

Key Job Functions
  • Provides comprehensive consulting and support services for ITCM® Client Management Solutions for software and hardware under End User Devices’ jurisdiction
  • Develop and revise specialized software packages for centralized deployment including those targeting security vulnerabilities, or new software applications resulting from information technology projects
  • Create queries, reports and event triggers for the integrated network management application within the TTC enterprise environment
  • Research new software and emerging information technologies and provide reports and recommendations to the Senior EUD Analyst
  • Review, reconcile and consolidate software application programs under the direction of the Senior EUD Analyst and in conjunction with End User Devices staff
  • Promotes a respectful work and service environment that supports diversity, inclusion, and is free from harassment and discrimination. Provides leadership in the development and implementation of inclusive and accessible policies, programs and/or services for employees and customers in accordance with TTC’s commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA), and TTC’s policies.
  • Candidate will be required to participation in the TTC Customer Service Ambassador Program
  • Apply analytical skills
  • Communicate in a variety of mediums
  • Demonstrate specialized expertise and knowledge in the assigned field
  • Gather information and conduct research
  • Use office technology, software and applications
Education and Experience
  • Post-secondary school in a relevant discipline or a combination of education, training and experience deemed to be equivalent
Additional Requirements
  • In-depth knowledge of desktop management practices and the Computer Associates – IT Client Management tool (ITCM® TNG –ITCM version R14) or equivalent experience (i.e. Microsoft SCCM)
  • In-depth knowledge of Microsoft operating systems Windows 7, Windows 8, Windows 10; Active Directory policies, batch scripting or equivalent, creating software administration share points for package deployment, event triggers
  • Sound knowledge of scripting tools and Unicenter architecture as it applies to software delivery and asset management or equivalent Microsoft SCCM experience
  • Familiarity with MSI's and software packaging best practices as well as experience in the creation of CA ITCM or Microsoft SCCM Packages
  • Experience with AdminStudio, VMWare Workstation, VBScript and PowerShell
  • Knowledge of system analysis and quality assurance testing functions
  • Advanced investigative and troubleshooting skills for resolving errors, application integration and performance issues
  • Ability to create queries and reports from ITCM® and review work methods/work flow review processes
  • Good organizational, analytical, verbal and written communication skills, as well as project management skills

We thank all applicants for their interest but advise that only those selected for an interview will be contacted.

The TTC is committed to fostering a positive workplace culture with a workforce that is representative of the communities it serves. Committed to the principles of diversity and inclusion, the TTC encourages applications from all qualified applicants. Accommodation is available for applicants, including those with disabilities, throughout the recruitment process. Please contact Human Resources - Employment Services at (416) 393-4570.

The TTC’s Employment Policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to relationship. Should you be selected for an interview, you will be required to disclose the name, relationship, and position of any relative who is a current TTC employee.

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