eMessaging Senior Engineer
City : TORONTO, Ontario, Canada
Category : Technology | Analytics | Research
Industry : Financial/Banking
Employer : RBC
Come Work with Us!
At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.
Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.
Job Title
Job Description
WHAT IS THE OPPORTUNITY?
The Colleague Technology Engineering – eMessaging Senior Engineer is responsible for the ongoing support and day to day operations of our email infrastructure.
WHAT WILL YOU DO?
- You will be responsible for supporting, configuring, and maintaining our email infrastructure.
- Align systems and services with regulatory and business requirements.
- Run reports to demonstrate alignment with regulatory and business requirements and resolve discrepancies.
- Support solutions utilizing existing technologies that align with business unit functionality and compliance.
- Collaborate with cross-functional teams, including project managers, application owners, testers, user-experience, security, audit, and compliance.
- Continuously improve processes and procedures based on regulatory requirements or platform feature and functionality changes.
WHAT DO YOU NEED TO SUCCEED?
MUST HAVE:
- 5+ years of related experience in email infrastructure support.
- In depth and current technical knowledge of email systems and related technologies (Microsoft Exchange, Exchange Online, ProofPoint, etc.) and concepts (e.g., mail routing, mail hygiene, secure mail, etc.)
- In depth knowledge of Active Directory, Office 365, and Azure AD.
- In depth knowledge of messaging and collaborative computing technologies
- Working knowledge of networking, TLS, and DNS
- Working knowledge of internet technologies and protocols
NICE-TO-HAVE:
- Experience in a highly regulated environment
- Ability to manage technical escalations and troubleshoot effectively
- Strategic thinker with excellent interpersonal skills to work across functions and businesses
WHAT'S IN IT FOR YOU?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services
- Flexible work/life balance options
- Opportunities to do challenging work
#LI-POST
#LI-HYBRID
#RC23
Job Summary
Assists in implementing and supporting hardware, software and telephony systems which provide the infrastructure for Customer Support.
Applies experience and seasoned knowledge, skills, and practices to perform a variety of assignments.
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Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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