Dispatcher, Protection services
City : Ottawa, ON, Canada
Category : Full time
Industry : Higher Education
Employer : University of Ottawa
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Duration in Months (for fixed-term jobs):2
Job Family:Security, Protection and Transportation
# of Open Positions:1
Faculty/Service - Department:Operations
Date Posted:February 06, 2024
Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above
Hours per week:40
Salary Grade:SSUO Grade 07
Salary Range:$63,137.00 - $79,752.00About the Protection Service
Our mission is to enhance security, develop alternative modes of transportation, ensure respect for the rights of the university community and protect the assets of the University and its community.
Responsible for the safety and security of the University community and its visitors on a 24-hour / 7-day basis. This position also requires the operation and monitoring of surveillance and security systems that support security staff on patrol while ensuring that all pertinent information is transmitted to all appropriate members of the community, civic authorities and the Protection Services team.
Work schedule: 40 hours per week with 12-hour shifts. Weekly rotation of 2 weeks of day shifts and 2 weeks of night shifts. This includes weekends and holidays.
***** The position will remain posted until the role is filled.
In this role, your responsibilities will include:
- Receive and respond to all campuses emergency calls and describe safety instruction and appropriate responses.
- Monitor all alarm points and surveillance on all three main campuses, in all University owned buildings.
- Provide information, advice, assistance and superior customer service at all times to the University community and its visitors.
What you will bring:
- A Post-Secondary degree or diploma in security or other specialization relevant to the position or a combination of education, training and/or work experience.
- A minimum of one to three (1-3) years of related work experience.
- Certification for First Aid and CPR, Level C.
- Training and experience in emergency dispatching.
- Knowledge of emergency response protocols and guidelines.
- Knowledge of (CBRNE) procedures and emergency protocols is an asset.
- Ability to multi task and work under pressure.
- Excellent leadership qualities, judgment and decision-making ability.
- Ability to communicate clearly and concisely and relay details accurately.
- Takes initiative and is assertive when required.
- Excellent interpersonal skills.
- Ability to listen, understand and respond appropriately.
- Ability to work alone with minimal supervision and/or in a team environment.
- Demonstrates tact, diplomacy and is sensitive to cultural diversity of the community when dealing with students, faculty, employees, and visitors.
- Respects the confidentiality of the position and demonstrates discretion.
- Protects client confidentiality and human rights.
- Must be willing and able to work shifts, including evenings, weekends and overnights.
- Experience using Windows Office Suite and various other computer systems
- The candidate shall not have any convictions for which a pardon has not been granted and shall not have any record of offences related to the job.
- Bilingualism - French and English (spoken and written).
Key Competencies at uOttawa:
Here are the required competencies for all or our employees at uOttawa:
Planning: Organize in time a series of actions or events in order to realize an objective or a project. Plan and organize own work and priorities in regular daily activities.
Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.
Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.
Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.
The University of Ottawa embraces diversity and inclusion in the workplace. We are passionate about our people and committed to employment equity. We foster a culture of respect, teamwork and inclusion, where collaboration, innovation, and creativity fuel our quest for research and teaching excellence. While all qualified persons are invited to apply, we welcome applications from qualified Indigenous persons, racialized persons, persons with disabilities, women and LGBTQIA2S+ persons. The University is committed to creating and maintaining an accessible, barrier-free work environment. The University is also committed to working with applicants with disabilities requesting accommodation during the recruitment, assessment and selection processes. Applicants with disabilities may contact email@example.com to communicate the accommodation need. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.
Note: if this is a union position: The hiring process will be governed by the current collective agreement related to the union affiliation noted above; you can click here to find out more.
If this is a front-line position with responsibilities to interact with students, selected candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute.
Prior to May 1, 2022, the University required all students, faculty, staff, and visitors (including contractors) to be fully vaccinated against Covid-19 as defined in Policy 129 – Covid-19 Vaccination. This policy was suspended effective May 1, 2022 but may be reinstated at any point in the future depending on public health guidelines and the recommendations of experts.