Director, Pharmacist Led Chronic Disease Management
City : Toronto, Ontario
Category : Full time
Industry : Pharmacy
Employer : Shoppers Drug Mart®
Referred applicants must not apply directly to this role. All referred applicants must use their unique referral link generated when they are referred by an existing colleague.
Location:243 Consumers Road, Toronto, Ontario, M2J 4W8
At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.
Why this role is important?
Director, Pharmacist Led Chronic Disease Management
Reporting to the Senior Director, Pharmacy Services Strategy & Innovation, the Director is responsible for developing and implementing pharmacist-led programs with a focus on chronic disease management. The Director will be leading growth of chronic disease management programs (starting with Diabetes) in our Pharmacist led clinics and our pharmacies within Shoppers Drug Mart and Loblaw to position our pharmacies as a trusted point of access for chronic disease management care in the community.
This role is instrumental in transforming how Canadians view, access and experience pharmacy services. To achieve this, you will assess market opportunities to foster innovation and expansion of pharmacy scope of practice for chronic disease management, and lead planning for enablement of new services based on provincial regulatory changes. Y
What You’ll Do:
Develop and oversee the implementation of a pharmacist led chronic disease management program (starting with Diabetes) to increase access to quality care and improve health outcomes.
Design and pilot innovative initiatives to test and learn about effective disease management strategies, using data-driven insights to continuously improve program outcomes.
Collaborate with key internal and external stakeholders to ensure seamless execution of program initiatives and successful integration into existing workflows.
Develop and maintain robust tracking and reporting mechanisms to monitor program effectiveness, including patient and physician satisfaction, medication adherence, and clinical outcomes.
Lead cross-functional teams to identify and implement best practices for scaling successful initiatives across the network, driving continuous improvement in patient care and health outcomes of Canadians
Provide leadership and coaching to meet key objectives while supporting collaborative and agile work practice as well as foster team members’ development and engagement.
Identify new ways to grow customer base, utilizing market insights, planning consumer campaigns, leveraging our retail stores, websites, PC Health app and other customer-facing channels as they emerge
Keep abreast of pharmacy regulatory changes and healthcare trends, ensuring your team maintains documentation of changes for the benefit of the organization as primary care subject matter experts.
Be responsible for financial forecasting and support development of annual and multi-year financial plans as well as project budget plans, working closely with the Pricing & Planning teams.
Develop timely updates for Senior Leadership Team on financial results, status of initiatives, including preparation of presentation decks for a variety of communication cascades.
Lead large, multi-stakeholder working groups for select initiatives with a project management approach to identify key workstreams and stakeholders, develop work plans, timelines and report on progress.
What You'll Need:
This position requires an advanced level of initiative and judgement, ability to shift readily between dealing with strategic issues and critical details, superior ability to collaborate and thrive in a fast-paced environment.
7 to 10 years of relevant experience, including strategic planning, chronic disease management program development, and leading cross-functional projects/teams
University degree, preferably in the area of Pharmacy / Healthcare / Business / Strategy Development
People management experience, with ability to clearly establish team’s goals, empower and delegate
Exceptional interpersonal and collaboration skills, experienced at establishing relationships at all levels
Strong communication skills with the ability to develop presentations and deliver them to all levels of the organization in an engaging and meaningful way, adjusting to the audience; superior Microsoft Power Point skills
A creative thinker who is comfortable working with ambiguity. Superior problem solving skills, drawing on different perspectives to identify best solutions, and evaluate risks and opportunities
Resiliency, to be flexible, adaptable and agile with above average ability to multi-task and prioritize workload. Thrives in a fast-paced environment, balancing focused work with a high sense of urgency, when required.
Experience working in a regulated environment and collaborating with Legal and Regulatory teams and adhering to established processes
Healthcare and/or Pharmacy experience a definite asset as well as being bilingual (English and French)
Why work at Shoppers Drug Mart?
Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.
Take ownership of your work and find more ways to care about your work, co-workers, customers and community.
How You’ll Succeed:
At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.
If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.
Employment Type:Full time
Type of Role:Regular
Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.
In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.
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