
Director inside sales
City : Montreal, Quebec
Category : Permanent Full-Time
Industry : Advisory services, Call centres
Employer : National Bank
This is an opportunity to join the National Bank Trust (NBT) team, a Wealth Management business line known for its rigour and expertise. NBT manages close to $139 billion in assets under management and administration (as of October 31, 2022) and serves Personal Banking and Institutional Markets clients via its Trust Services. As a Director Inside Sales, your main mandate will be to increase the volume of business of our existing customers and by establishing high standards of customer experience.
Your job
- Participate in the definition of objectives and list of deliverables in collaboration with key stakeholders
- Plan, manage and respect deadlines
- Effectively manage change
- Build, train and mobilize a high-performance "sales & service" team
- Coach a team of professionals to help them grow and achieve their goals
- Ensure a stimulating and collaborative work environment to attract and retain the best talents
- Manage project risks including contingencies and critical path and provide mitigation plans
- Ensure the management of problems and risk factors according to the governance in place
- Contribute to problem solving and suggest alternative solutions to achieve objectives
- Ensure that an appropriate methodology is used throughout the life cycle of projects
Your team
You report directly to the Vice President Institutional Markets and you act as a dynamic leader by mobilizing a team of 5 to 6 customer service directors.
Prerequisites
- Bachelor's degree related to the sector of activity and 5 years of relevant experience or Master's degree related to the sector of activity and six years of relevant experience
- Five to ten years of experience in team management
- Excellent knowledge of group retirement plans
- A representative's certificate in group insurance of persons issued by the AMF (completed or on the way) is required
- Focused on providing solutions.
- Self-assurance and ability to exert a positive influence while demonstrating sensitivity and professionalism.
- Knowledge of the Microsoft Office suite (Word, Excel, Powerpoint)
- Health and wellness program, including many options
- Flexible group insurance
- Generous pension plan
- Employee Share Ownership Plan
- Employee and Family Assistance Program
- Preferential banking services
- Initiatives promoting community involvement
- Telemedicine service
- Virtual sleep clinic