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City : Toronto

Category : Operations & Maintenance

Industry : Government

Employer : City of Toronto

Job ID: 14075

Job Category: Operations & Maintenance

Division & Section: Solid Waste Management Services, SWM Business Services

Work Location: City Hall, 100 Queen St. W.

Job Type & Duration: Permanent, Full-Time

Salary: $149,331.00 - $175,466.20, PSG TM2570, Wage grade 10.0

Shift Information: 7 hours/day; 35 hours/week

Affiliation: Non-Union

Number of Positions Open: 1

Posting Period: 13-Jan-2021 to 27-Jan-2021 


Work for the City you love


Toronto is Canada’s largest city, the fourth largest in North America, and home to a diverse population of about 2.8 million people. Consistently ranked one of the world’s most livable cities, we are a global centre for business, finance, arts and culture. Join the award-winning Toronto Public Service as Director of Business Services within our Solid Waste Management Services Division.


This sizable mandate with the City of Toronto’s Solid Waste Management Services Division would be an exceptional career move for a transformational leader and best practices champion in corporate policy, business systems, and IT, financial and contract compliance. If you’re up to the challenge, read on.


Reporting to the General Manager, Solid Waste Management, you’ll be a key member of the Senior Management Team and, as such, provide strategic leadership and oversight of the Division’s financial, budgeting, IT, and contract compliance strategies, ensuring program alignment with corporate policy. More specifically and most importantly, you’ll provide leadership and guidance for constant improvement, innovation and efficiencies in formulating and implementing plans, policies, guidelines, standards, processes and procedures for effective financial management, budgeting, forecasting, financial planning, IT development, internal financial and contract controls, and general contract compliance.


As Director of Business Services, you’ll develop, design and implement functional policies and programs that make major changes in overall business performance based on long-term needs, and contribute to the continuous improvement of divisional performance through analysis and the development and implementation of sound management practices and procedures. Leading by example as you direct all Section activities, you’ll develop and administer the annual budget, control expenditures, and motivate a diverse workforce, ensuring effective teamwork, and high standards of work quality and organizational performance, resolving labour relations issues, and promoting continuous learning and innovation.


Key Qualifications:

  1. Post-secondary education in a discipline pertinent to the job function (e.g. Business Administration, Finance, Strategic Business Planning & Continuity, Information Technology etc.) combined with relevant senior level management experience, or an equivalent combination of education and experience
  2. Extensive financial experience combined with strong business acumen, as well as budget and operational planning experience, to develop and implement processes and management tools that will ensure the effective management of all operations.
  3. Extensive experience as a transformational leader of complex projects, and/or strategic and operational reviews within a major public or private sector organization, including experience in leading process improvement and re-engineering in a variety of business functions and implementation of sound business strategies and systems.
  4. Considerable experience in leading the development, implementation and maintenance of business information technology, including the development of a business continuity plan and the use of Key Performance Indicators.
  5. Considerable experience leading the contract management process, including the development, negotiation, execution and renewal of external contractor agreements.
  6. Demonstrated commitment to the organizational values of diversity and inclusion, a leader who cultivates an innovative workforce of high-performing professionals in a positive service delivery culture.
  7. Effective decision maker with a track record demonstrating accountability, innovation and results oriented leadership.
  8. Excellent strategic, lateral thinking, planning, analytical, and problem solving skills with the capacity to effectively plan, develop implement and undertake special projects.
  9. Excellent political acuity, demonstrated through experience in a complex political environment with direct involvement in political liaison.
  10. Highly developed communication and interpersonal skills with the ability to negotiate, resolve conflict, problem solve.
  11. Ability to establish effective collaborative working relationships with all stakeholders, employees, client divisions, outside agencies and/or politicians and other levels of government and build effective relationships within a large, diverse, multidisciplinary environment.


Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.



The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.

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