City : Halifax, NS, CA; Ottawa, ON, CA; Brampton, ON, CA; Vancouver, BC, CA
Category : Coordination
Industry : Telecommunications
Employer : Rogers
At Rogers, the entrepreneurial spirit is part of our DNA. Our Rogers Business teams help foster and grow the Canadian economy by supporting businesses of all sizes. From small to large-scale enterprises, our teams help deliver innovative technology, network services, and a suite of solutions to help them succeed. We offer Canada’s largest and most reliable 5G network for our customers and are proud leaders in wireless private networking and IoT! We continuously expand and evolve our networks, invest in new technology capabilities, and invest in our people to serve our business customers and their communities.
Come play a key role in driving the future of business innovation in Canada. We are looking for team members with a passion for delivering industry-leading value to customers and supporting businesses in the communities where we live and work.
Are you up for the challenge? If so, consider the following opportunity:
The Customer Delivery Specialist (DS) is responsible for proactive assignment and management of Rogers Business customer orders, ensuring that customer delivery requirements are executed within defined milestones, helping to support sales and drive growth across all lines of business. The DS is accountable for leading the deployment of standard projects. Accountabilities include deployment of wireline solutions, IP technology, SIP, Unified Communications, Managed Wi-Fi, IoT, FWA and wireless onboarding.
Responsible for order fulfillment, coordination and administration for business customer orders, ensuring that delivery procedures are executed with a goal of meeting the defined interval cycle.
Receive and validate Clean Order Package (COP) requests via Salesforce for all lines of business including Wireline, Wireless, Data Centre, IOT and Service Migrations
Coordinate with project resources, both internal and external to Rogers, to plan, prepare and execute on delivery requirements.
Facilitate status meetings and oversee project critical millstones
Process MACD requests for existing Rogers for Business Services
Build customer relationships by providing prompt and exceptional service through communication and delivery and embodying the I AM SERVICE behaviours in every interaction
Define schedule and delivery plans to communicate with customers and assess risk factors
Coordinate and communicate firm installation date (FOC) with the customer
Be the liaison with field technicians
Ensure timeliness of billing activation upon delivery of service, ensuring closure communication to customer is delivered to ensure awareness of service activation and billing
Submission of Commercial & Strategic Orders on behalf of Sales via RDL
Account Creation of Wireline & Wireless accounts
Uploading of pricing details into V21 Billing System
Diligent order tracking for revenue reporting
2+ years of experience within the Telecommunication industry, Business to Business segment preferred
Knowledge of Rogers Business services, products and procedures
Knowledge of Ethernet technology and topology, IP Technology, SIP, MPLS, Wi-Fi, UCC
Excellent proficiency with Vision 21, ICM, AS400, INSIS, EWP, SGI, Oasis and Salesforce & Optic
Strong communication skills (oral and written) and the ability to interface with all levels of the organization, across a variety of cross-functional teams
Ability to bring new ideas and approaches that are appropriate to the business, challenging the status quo
Strong analytical and problem-solving skills
Post Secondary education in a related Technology or Telecommunications field
ITIL, PMP certifications an asset
Ability to promote a collaborative team culture through active listening, seeking to understand and information sharing
Bilingualism (English & French) is a must
Excellent presentation and communication skills
As a condition of hire, all new employees will be required to provide proof of vaccinations against COVID 19. Any request for an exception under Human Rights legislation must be supported by evidence to be considered by Rogers on a case by case basis.
Please click here to review conditions that may qualify for medical exemption to the COVID-19 vaccine.
Schedule: Full time
Length of Contract: No Selection
Work Location: 800, Gauchetiere O, Bureau 4000-Place Bonaventure - Montreal(182), Montreal, QC
Travel Requirements: Up to 10%
Posting Category/Function: Project Management & Coordination
Requisition ID: 268058
Together, we'll make more possible, and these six shared values guide and define our work:
- Our people are at the heart of our success
- Our customers come first. They inspire everything we do
- We do what’s right, each and every day
- We believe in the power of new ideas
- We work as one team, with one vision
- We give back to our communities and protect our environment
What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.
Posting Notes: Corporate