City : Ottawa, Ontario

Category : Hourly Temporary/Contract

Industry : Recruitment/Staffing

Employer : The Adecco Group

Adecco is currently hiring full-time passionate Bilingual Customer Service Representatives who can connect with our client’s customers in both French and English, providing them with top-notch support no matter where they are. In this role you will be the voice of our company, interacting with customers via phone. Your role is crucial in ensuring customer satisfaction by addressing inquiries, resolving issues, and providing product and service information in both languages. You’ll be working remotely, allowing you the flexibility to create a comfortable work environment while still being part of a vibrant and supportive team.

If you are excited about making a difference and thrive in a remote work environment, we want to hear from you!

• Pay Rate: $27.00/hour

• Location: REMOTE

• Shift: 9:00am – 6:00pm

• Job type: Long Term | Full-time

Here's why you should apply:                                                                

• Paid weekly accurate and on time

• Strong health and safety programs

• Medical and dental benefits once qualified

• Free training programs

• New and quicker onboarding process

Responsibilities:

• Provide courteous, professional, and timely responses to a continuous volume of customer concerns, as
  well as written customer inquiries.

• Identify and address all customer questions and concerns.

• Thoroughly research and understand all facets of customers’ requests.

• Ensure content of oral and written communication meets the needs of the target audience

• Work closely with Project Support Team.

Qualifications:

• Must be legally eligible to work, and reside in Canada

• High School Diploma / GED required

• Associate Degree / College Degree preferred

• 1 year of customer service experience preferred

• Bilingual French/English is a must.

• Ability to work between the hours of 9:00am to 6:00pm EST Monday through Friday.

• 1 year experience in a Customer Service role

• Exceptional written communication skills

• Demonstrate strong conversational skills

• Ability to work independently yet is a team player

• Strong attention to detail

• Ability to work successfully in a call center environment (sitting, talking to customers in a repetitive, regimented environment for an 8-hour shift)

Are you interested in this position? Apply now! Our dynamic team of recruiters will reach out if you qualify for this role.
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