City : Markham, Ontario

Category : Hourly Temporary/Contract

Industry : Recruitment/Staffing

Employer : The Adecco Group

Adecco is currently hiring a temporary Customer Service Representative to work full-time hours for our client, a well-established transportation provider, located in Markham, ON.

As a Customer Service Representative, you will play a vital role in maintaining positive relationships with customers by providing exceptional assistance, addressing inquiries, and resolving issues. You will serve as the primary point of contact between the company and its customers, ensuring their needs are met and their concerns are addressed in a professional and efficient manner. This role requires strong communication skills, problem-solving abilities, and a customer-focused mindset. Apply today if you have passion for helping others!

• Pay Rate: $21/hour

• Location: Markham, ON

• Shifts: Monday-Friday |9:00am – 5:00pm

• Job type: Temporary long term with potential to become a permanent position

Here’s why you should apply:

• Hires fast, pays weekly

• 4% vacation pay paid out on each weekly pay cheque

• Medical and dental benefits once qualified

• Ability to work remotely

Responsibilities:

• Provide highest level of customer service to all customers

• Answer inbound calls in a busy call center

• Answer customer inquiries

• Provide quotes, check availability, and confirm bookings

• Ask questions and extract required details from customers for booking inquiries

• Respond to customer inquiries and problems by providing timely and accurate information or directing inquires to appropriate staff member

• Treat each customer and staff member with courtesy, dignity and respect of privacy

• Meet or exceed established performance requirements and follow and execute departmental procedures

• Perform other duties as assigned

Requirements:

• Must be legally eligible to work in Canada

• Previous experience in a high-volume call center is an asset

• Must be proficient in Word, Excel, Outlook

• Good knowledge of Ontario geography is an asset

• Must have passion for providing excellent customer service and ability to listen and execute the customer’s needs

• Communication, organizational and interpersonal skills are required

• Able to prioritize work with excellent attention to detail

• Excellent oral and written communication skills, professional and friendly telephone manner

• Able to handle stressful situations with a positive outcome

• Work well under pressure & meet deadlines.

• Basic understanding of Product Supply function would be helpful, but not mandatory.

• SAP knowledge is an asset

Apply now to this Customer Service Representative job for immediate employment consideration and an Adecco Recruiter will be in touch with you if you qualify for this role!

To find out more about Adecco Perks and what we can do for you please visit the link here: https://www.adecco.ca/en-ca/working-with-a-staffing-agency/adecco-perks/

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