Customer Collections Representative – Bilingual (FR/ENG)
City : Toronto, Ontario
Category : Temporary/Contract
Industry : Recruitment/Staffing
Employer : The Adecco Group
Adecco is currently hiring a full-time talented Bilingual Customer Collections Representative (FR/ENG) to work for our client, Porsche, a luxury automotive brand in Toronto, ON. In this role you will be responsible for ensuring that every customer's experience with Porsche is exceptional, ensuring their needs are met and their expectations exceeded. Additionally, you will be responsible for providing a high level of Customer Service, Remarketing, and Digital Concierge activities made through inbound and outbound phone/email contact with Canadian retail, lease and Company Drive subscription customers.
This position is an onsite position in Toronto, ON or if you are in the Montreal, QC area it is a remote position.
Apply today and join us in our commitment to customer loyalty and debt collection and become an integral part of our customer service team!
Pay rate: $33.65/hour
Location: Toronto, ON (onsite) or Montreal, QC (remote)
Shifts: Monday to Friday | 9:000am – 6:00pm and occasional Saturdays. Occasional month end extended hours as needed
Job type: Temporary | Full-time | 1-year contract with the possibility of extension
Customer Call Center (with guidance) – Provide quality and timely interaction with customers, dealers, and vendors during stated business hours
Responsible for all inbound and outbound call servicing while maintaining the department KPI’s
Support the inbound shared email address and handle delegated and assigned tasks
Responsible for handling lease end accounts within 120 days of maturity to ensure the timely return of the vehicle, payoff, or other options prior to the scheduled maturity date.
Customer Remarketing (with guidance) – Provide support to establish final lease intent and remedy over-term lease accounts.
Member Mobility Services – Digital Concierge’s will provide support to Porsche Drive subscription members, dealers and prospective members to maximize fleet utilization and operational efficiency (administrative support)
Customer Operations (with guidance) - Utilize the assigned limits of authority to mitigate potential legal and financial risks while maintaining high levels of customer satisfaction
Provide professional and courteous assistance in daily business interactions with both internal and external customers, dealers, vendors, and outside organizations
Audit / Compliance (with guidance) – reviews and audits daily contracts submitted for funding by the dealer network for completeness, accuracy and quality
Adheres to internal funding turnaround times in order to ensure accelerated dealer funding
Cures inaccurate funding packages and sources the root cause of residual, finance charge and/or itemization errors and coach dealers on corrective options
Provides advanced dealer service and professionally resolves any issues related to dealer reserve/payment, documents preparation and state-specific taxation.
Complete assigned work queues within service level targets
Complete assigned training in scheduled timeframe
University level education, College Diploma and/or equivalent work experience
Experience 1-3 years of Customer Service and/or Auto Finance experience is preferred
Collections experience is required
Intermediate knowledge of automotive, banking and/or insurance industries
Efficient time management
Proficient written and verbal communication skills in both English and French
Works independently with an analytical approach and is solution-focused
PC experience required (Windows, Word, Lotus, Outlook)
Bilingual in French, preferably French Canadian would be an asset
Must be legally eligible to work, and reside in Canada
Here's why you should apply:
Paid weekly accurate and on time
Strong health and safety programs
Medical and dental benefits once qualified
Free training programs
New and quicker onboarding process
Are you interested in this position? Apply now! Our dynamic team of recruiters will reach out if you qualify for this role.
Adecco is the largest staffing firm in Canada with over 40 locations and our passionate team is dedicated to find you a job you’ll love. We offer one of the best benefits packages in the whole entire staffing industry and we like to have fun at work!
To find out more about Adecco Perks and what we can do for you please visit the link here: https://www.adecco.ca/en-ca/working-with-a-staffing-agency/adecco-perks/
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