City : Remote Site, Ontario, Canada

Category : Learning

Industry : Telecommunications

Employer : Ciena

Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

POSITION SUMMARY

As a member of the Ciena Learning team, you will lead the development engaging, state-of-the art learning solutions including eLearning, instructor-led courses, and on-demand learning resources for customers, partners and internal audiences. 

We are looking for someone with experience managing technical training projects to join our dynamic and highly skilled instructional development team. As curriculum manager, you will work directly with Ciena’s hardware and software engineers to identify learning outcomes and work with course developers to produce learning products. The technical curriculum manager role is combination of project management, technical expertise, and instructional design.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• In alignment with Ciena’s organizational goals and objectives, design and develop innovative learning solutions that meet audience training needs.
• Work with technical subject matter experts and eLearning developers to develop eLearning courses, instructor-led courses, instructional materials, and on-demand resources that are effective, engaging, and consistent with best practices in adult education.
• Create project plans including timelines and deliverables for training development projects.
• Design role specific learning programs based on needs and audience analysis.
• Conduct needs assessments and audience analysis to determine instructional objectives and learning outcomes.
• Explore a variety of sources, obtain and interpret a range of engineering information including technical notes, drawings, design specifications, and related documents.
• Analyze new product releases to determine the impact on existing training content and identify new training needs.
• Review course materials and design documents from other team members, provide feedback and recommendations.
• Review and validate learning objectives throughout the course development and pilot process.
• Review and evaluate feedback from students and instructors and take corrective action to improve courses based on feedback.
• Creation and maintenance of certification tests that measure competencies for products and related technologies.
• Track and measures the learning effectiveness of courses and learning products.
• Create storyboards and outlines for eLearning production.
• Identify, interview, and build relationships with subject matter experts, technical staff, and management to develop training objectives, training collateral, and courseware.
• Development of materials for ILT and VILT courses.

REQUIRED SKILLS

• Experience with T-Series, PTS & 6500 Photonics configurations & provisioning.
• Working knowledge of Photonics, Broadband, OTN & Packet networks (L0/L1/L2).
• Experience with Optical networks, ROADM, DWDM, OTN & Flex-Grid networks.
• Knowledge of RLS CDA, CDC, C&L configs, Node Essentials, CLI, NETCONF, gRPC & REST.
• Excellent verbal and written communications skills.
• Excellent organization and time management.
• Project management for projects with multiple team members and roles.
• Experience with Networking and Networking concepts including, routing and switching.
• Familiar with L2 VPN and L3VPN concepts and applications
• Demonstrated skills in creating original technical training and/or online content.
• Strong work ethic; ability to work independent of direct supervision.
• Self-motivated, self-directed, and capable of working both independently and in teams.
• Ability to research, understand, and communicate complex technical topics.
• High energy and accustomed to above average productivity.
• Adaptable, flexible and organized, capable of working in a fast-paced environment.
• Passion for learning new technologies.
• Strong interpersonal and collaboration skills in working as part of a global team.
• Demonstrated knowledge and experience applying adult learning methodologies.
• Demonstrated experience in training development using instructional design models such as ADDIE, SAM, or equivalent.
• Experience reviewing and critiquing instructional materials.
• Experience evaluating the instructional effectiveness of learning programs.

DESIRED CHARACTERISTICS

• Working knowledge of Photonics, Broadband, OTN & Packet networks (L0/L1/L2).
• Experience with Optical networks, ROADM, DWDM, Fixed & Flex-Grid networks.
• Knowledge of RLS CDA, CDC, C&L configs, Node Essentials, CLI, NETCONF, gRPC & REST.
• Experience with 6500 Photonics, T-Series, PTS configurations & provisioning.
• Experience with eLearning development tools such as Lectora, Camtasia, Captivate, Storyline, and Adobe Creative Cloud.
• Understanding of IP, Ethernet, Carrier Ethernet, DWDM, fiber optics, OTN, MPLS, network management systems, and network function virtualization (NFV).

EDUCATION / EXPERIENCE

• Technical degree (BA/BS or greater), or equivalent combination of education and technical training development.
• Minimum 6-8 years work experience in technical training and/or technical content design and development.
• Certification related to networking or telecommunications

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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard.  Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.