City : Surrey

Category : See posting

Industry : Financial Services

Employer : Coast Capital

Location(s): Greater Vancouver Area

Job Type: Full Time Regular 

myWork Program: Hybrid

Starting Salary Range: $65,800.00 - $79,000.00 

Background Screening Requirement: 

• Enhanced Criminal Record Check
• Credit Check
• Identity Verification 
• Employment Verification
• References

Job Purpose

Credit Solutions are responsible for effectively controlling delinquency and minimizing potential losses to Coast Capital Savings in the Retail and Small Business portfolios. We apply thoughtful and principled judgment to balance risk management with compassionate recovery practices particularly when supporting vulnerable members. By thoroughly assessing their financial situations, we identify solutions that promote stability and long-term solutions.

Accountabilities

• The Specialist will play a vital role in minimizing potential losses to Coast Capital Savings (CCS).
• Will be responsible for collecting overdue loans, mortgages, lines of credit, overdrafts and chargebacks.
• Will maintain professionalism when dealing with members, CCS staff and outside agencies.
• Responsibilities include applying Credit Solutions policies while protecting CCS from risk.
• The team work in a collaborative fast-paced environment, which includes time-sensitive deadlines and requires attention to detail.
• Working knowledge required related to federal debt collection laws, insolvency, legal action, Sagen/CMHC default management, repossessions, foreclosures and fraud.
• This role is hybrid and currently work Monday-Friday depending on business needs.

Individual Key Contributions

• Industry Awareness
• Maintain regular contact on behalf of the Credit Union with various outside agencies (i.e. collection agencies, law firms, bankruptcy trustees, etc.)
• Must be current on industry trends
• Make recommendations to enhance efficiencies on current policies and procedures.
• Communication skills-training in conflict resolution, negotiation and counselling.

Operations

• Review security and make recommendation to Manager for approval,
• Abide by the Personal Information Privacy Act at all times
• Credit Solutions must exercise sound judgment in balancing risk with probability of recovery.
• Follow up with outstanding property tax, strata fee delinquency notices and property insurance cancellations.
• Coach/educate members on sound budgeting skills.
• Review unauthorized overdrafts and suspicious activity to identify fraudulent transactions such as counterfeit cheques, kiting and empty envelope deposits.
• Initiate collection action on retail & small business accounts in accordance with established collection policies, procedures and time constraints.
• Locate and contact members by telephone, letter and email to discuss and establish repayment options.
• Consult with Management on foreclosures.
• Act as a resource for CCS staff

Skills & Qualifications

• Minimum 4 – 6 Years of Job-Related Experience
• High School Diploma plus some additional post-secondary courses
• Strong knowledge of the banking, loan application and collection system
• MS Office

Equity, Diversity & Inclusion at Coast Capital

Don’t meet every single requirement? At Coast Capital, we believe everyone has potential. We are committed to building better, brighter, more inclusive futures for everyone – including our employees. We see the potential in our employees to achieve amazing things and want to invest in your future. If you’re excited about this career opportunity and your experience may not perfectly align with every qualification in this job posting, we still encourage you to apply. You may be just the right candidate for this or other opportunities at Coast Capital.

At Coast Capital, we are committed to equity, diversity and inclusion. We strongly encourage applications from Indigenous Peoples, Black, and racialized persons, persons with disabilities, people of diverse sexual and gender identities and women. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences and expertise benefit of our employees, our members, and our community.

Coast Capital is committed to providing an accessible recruitment experience. If you are a candidate with a disability and require accommodation(s) during any stage of the recruitment process, please contact us at accessibility@coastcapitalsavings.com or 778-391-5836. This contact is intended solely for inquiries or feedback related to accessibility barriers, accommodation requests or alternate format requests. We will work with you to ensure your needs are met. You will only receive a response to inquiries related to these topics.