City : Surrey, BC

Category : 6421-Educational Advising

Industry : Education

Employer : Kwantlen Polytechnic University - KPU

Kwantlen Polytechnic University

KPU offers all learners opportunities to achieve success in a diverse range of programs that blend theory and practice, critical understanding, and social and ethical awareness necessary for good citizenship and rewarding careers.  KPU strives to implement initiatives that will attract, support, engage, and retain KPU’s people and create an environment where all employees see themselves as contributing to student learning.

JOB OVERVIEW:  COUNSELLING AND ADVISING  ASSISTANT

The Counselling and Advising Assistant (CAA) provides administrative support and performs reception duties for the Counseling, Advising and Accessibility Services including triaging student support requests and connecting students to appropriate resources.  The CAA also assesses student needs and provides information on University programs, departments, services and policies and direct students and community members to appropriate internal and external services.

EDUCATION AND EXPERIENCE

• A minimum of two years of post-secondary education. Baccalaureate degree preferred.
• Minimum of one-year of customer service experience in a fast-paced work environment involving multiple demands. 
• Experience with Titanium, Banner, Tutor Trac, Qless, and/or Drupal considered an asset.
• Mental Health first aid training preferred.

QUALIFICATIONS

• Demonstrated ability to communicate effectively in both verbal and written form with a diverse group of people. 
• Effective interpersonal skills, including strong cultural awareness and respect of all cultural differences. 
• Ability to use judgement in providing a high level of individual focused care. 
• Ability to work with and provide information, assistance and related services to the public, faculty, staff and students in a tactful, engaged, collegial and effective manner. 
• Ability to handle confidential information in a responsible manner with discretion and diplomacy
• Demonstrated intermediate level of competency using computer applications such as Microsoft Office.
• Ability to develop professional material for presentations and handouts.
• Ability to key 40 wpm with a high degree of accuracy.
• Demonstrated organizational and problem solving skills.
• Demonstrated experience working independently with minimal supervision, exercise good judgment, confidentiality and demonstrate initiative.
• Demonstrated time management and organizational skills, including the ability to prioritize and manage competing priorities.
• Demonstrated ability to work as part of a team.
• Possession of a valid driver’s license and access to a vehicle is required.

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Does this role sound like it was made for you, yet you don’t check every box?

We at KPU understand that experiences and qualifications may look differently for everyone and, if this job description is of interest to you, we encourage you to apply.

Note to Applicants:

Kwantlen Polytechnic University welcomes and encourages applications from equity deserving groups and diverse experiences including, but not limited to, Indigenous people, racialized people, people with disabilities, and members of the 2S/LGBTQIA+ community.

If there are any barriers that you are experiencing or an accommodation that we can provide to support you through the application process, please reach out to us at humanresources@kpu.ca.

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

We thank all applicants for their interest in employment with KPU. Only those selected for an interview will be contacted. 

Kwantlen Polytechnic University is committed to protecting the safety and welfare of employees, students, and the general public, and upholding the reputation and integrity of the University. For this reason, final applicants will be asked to undergo a background check.