City : Calgary

Category : Client and Operation Support

Industry : Banking

Employer : BDC

We are banking at another level.

Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to fuel the success of Canadian entrepreneurs.

Choosing BDC as your employer also means:

• Flexible and competitive benefits, including an Employee Savings and Investment Plan where BDC matches part of your voluntary contributions, a Defined Benefit Pension Plan, a $750 wellness and health care spending account, to name a few   

• In addition to paid vacation each year, five personal days, sick days as necessary, and our offices are closed from December 25 to January 1

• A hybrid work model that truly balances work and personal life

• Opportunities for learning, training and development, and much more... 

Explore the BDC Way in our Culture Book

POSITION OVERVIEW

At BDC, the only bank dedicated exclusively to Canadian entrepreneurs, we support the growth of small and medium‑sized businesses across Canada. As a Coordinator, Operations Support (Advisory Services), you will work within a national virtual team to administer consulting projects and support Business Advisors with operational and administrative needs. Your role helps ensure a seamless consulting delivery experience for our clients. At BDC, you can be yourself at work while contributing to the success of Canadian businesses.

CHALLENGES TO BE MET

• Work collaboratively within a national virtual team to administer a portfolio of consulting projects.

• Support Special Advisory Services programs, including Defense and Lift.

• Support national proposal preparation activities and consulting projects.

• Provide operational and administrative support to a dedicated team of Business Advisors, including amendment execution, client billing, subsidy program support, budget adjustments, consultant invoicing, project closing, accounts receivable (AR) management, approval tracking, and project coordination.

• Ensure compliance with BDC norms by applying Advisory Services systems, processes, and procedures to support project management activities.

• Respond to administrative issues raised by clients or network consultants to maintain client satisfaction and partner engagement.

• Proactively identify operational risks, inefficiencies, or communication gaps and recommend or initiate improvement actions.

• Maintain accurate and up‑to‑date project information in designated Advisory Services systems.

• Ensure service standard objectives are met and remain current on changes to Advisory Services processes and procedures.

• Demonstrate flexibility to support team members and adjust priorities during peak demand periods.

WHAT WE ARE LOOKING FOR

• Postsecondary education or equivalent relevant work experience.

• Minimum 2 years of experience in an operational or administrative role.

• Experience supporting multiple stakeholders and managing concurrent tasks.

• Strong attention to detail and ability to maintain accurate records.

• Strong organizational skills and ability to adjust priorities.

• Customer service orientation.

• Ability to balance procedural requirements with client‑first thinking.

• Basic analytical and financial skills (e.g., billing, budgets, invoices, AR).

• Ability to work independently and meet deadlines.

• Ability to quickly adapt to new systems and platforms.

• Proficiency with Microsoft Office tools (Word, Excel, Outlook).

Preferred Qualifications

• Experience in a consulting, advisory, professional services, or financial services environment.

• Experience working in a regulated or process‑driven environment.

Proudly one of Canada’s Top 100 Employers and one of Canada’s Best Diversity Employers, we are committed to fostering a diverse, equitable, inclusive and accessible environment where all employees can thrive and feel empowered to bring their whole selves to work. If you require an accommodation to complete your application, please do not hesitate to contact us at accessibility@bdc.ca.

While we appreciate all applications, we advise that only the candidates selected to participate in the recruitment process will be contacted.