City : Winnipeg, MB, CA, R2X 2G8

Category : Other

Industry : Transportation

Employer : Canadian Pacific

• Req ID: 100751
• Department: Information Services
• Job Type: Full-Time
• Position Type: Non-Union
• Location: Winnipeg, Manitoba
• Country: Canada
• % of Travel: 0-10%
• # of Positions: 1
• Job Available to: Internal & External

Canadian Pacific is a transcontinental railway in Canada and the United States with direct links to major ports on the west and east coasts. CP provides North American customers a competitive rail service with access to key markets in every corner of the globe. CP is growing with its customers, offering a suite of freight transportation services, logistics solutions and supply chain expertise. Visit cpr.ca to see the rail advantages of CP. For more on our purpose, culture, and strategy, visit cpr.ca/en/about-cp.

PURPOSE OF POSITION:

The Coordinator Customer Service is at the forefront of all aspects impacting a wide variety of customers including but not limited to: finance, inventory, transit, business reviews, liasing between customer and internal CP teams.

The fast-paced environment and drive for continuous improvement at CP will challenge candidates by empowering them to achieve optimum outcomes based on our Values and the belief that Customer Experience is the key to growing our business.

The position advocates on behalf of customers where service issues exist while maintaining the integrity of CP and exhibiting confidentiality as appropriate.

POSITION ACCOUNTABILITIES:

• Ability to communicate timely and accurately to daily inquires from external customers and internal CP departments
• Demonstrate issue “ownership” – build value through relationships by ensuring a thorough understanding of customer issues and how to resolve same
• Gain understand our product offerings and new initiatives designed to drive revenue and volume growth
• Work with CP Account Manager on all aspects of account(s)
• Ensure a productive and positive Customer Experience by drilling down to root cause of exceptions in service
• Support the Customer Journey through educating customers on CP offerings that “make it easy” to do business with CP
• Participate as a key stakeholder in customer experience initiatives
• Advocate on behalf of customers across positions and teams

POSITION REQUIREMENTS:

• Skilled in verbal and written communication
• Ability to change priorities with little or no notice
• Ability to take ownership of high visibility CP customer accounts
• Ability to interact with Mid-level Leaders at customers and within CP
• Demonstrated proficiency with various office software packages such as Excel and Word
• Ability to learn internal CP computer systems quickly
• Must be able to maintain confidentiality as appropriate
• Ability to use logic and pinpointed information to gain agreement both internal and external

WHAT CP HAS TO OFFER:

• Flexible and competitive benefits package
• Competitive company pension plan
• Employee Share Purchase Plan
• Performance Incentive Program 
• Hybrid Work from home
• Annual Fitness Subsidy

ADDITIONAL INFORMATION:

As an employer with national presence, the possibility does exist that the location of your position may be changed based on organizational requirements.

Background Investigation:

The successful candidate will need to successfully complete the following clearances:     

• Criminal history check
• Reference check

Management Conductor Program:

Becoming a qualified conductor or locomotive engineer is the single best way for a management employee to learn the business at CP. You may be required to obtain a certification or to maintain your current certification/qualification as a conductor or locomotive engineer.

CP is an equal opportunity employer committed to the principles of employment equity and inclusion. We welcome applications from all qualified individuals. All applicant information will be managed in accordance with the federal Personal Information Protection and Electronic Documents Act ("PIPEDA").