City : CAN-ON-Ontario
Category : CHW-Community Support Services
Industry : Civil and Social Organizations
Employer : Canadian Red Cross
Title: Coordinator-Community Services
Employee Working Location: Office/In-person (Peawanuck, ON)
Employment status: Permanent part time
Salary band: $42,889 - $53,611/year
The Canadian Red Cross (CRC) – one of the most inspirational not-for-profit organizations on this planet and an awardee on the Forbes list of Canada’s Best Employers 2022 - is seeking a Coordinator-Community Services to join our team.
We are guided by our Fundamental Principles of humanity, impartiality, neutrality, independence, voluntary service, unity, and universality. We help people and communities in Canada and around the world in times of need and support them in strengthening their resilience.
Starting with the hiring process, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment where everyone can reach their full potential. We encourage all qualified persons who share our values and want to contribute to fostering an inclusive and diverse workplace to apply.
The incumbent will develop, coordinate, support, and assist in the daily activities of the Transportation program and the Gathering Centre program in Moosonee and surrounding areas.
In this role, you will:
Responsibility 1. Service Delivery/Client Care
Coordinate, implement and evaluate the delivery of Community Health and Wellness Transportation and Gathering Centre programs within the community served.
- Assist with the development and implementation of a program plan to ensure success in meeting the geographies operational goals
- Develop implementation plans for program delivery
- Evaluate service delivery, present findings and recommendations for improvement
- Assist in creating service/initiative goals and objectives
- Respond to client inquiries while providing excellent customer service
- Assesse client needs and fees based on eligibility to access the program(s) according to established policies and procedures, referring non-eligible persons to alternative services
- Update and maintain client assessment packages
- Schedule and conduct client assessments
- Ensure the establishment of an effective plan of service/care that includes both the client and caregiver
- Update and maintain client assessment packages
- Follow up on client complaints adhering to the National complaint process
- Complete incidents/accidents reports
- Adhere to provincial standards in the delivery of the program
Responsibility 2. Recruitment, Retention, Orientation, and Training
Recruit, train, coordinate and evaluate program volunteers to meet operational service requirements.
- Recruit program volunteers: prepare job postings, check application forms, shortlist, interview and select candidates
- Organize, attend, coordinate staff and volunteer job fairs
- Support retention needs and demands
- Ensure training and development opportunities are available to enhance performance and retention
- Plan and deliver training, including orientations of new staff and volunteers
- Analyze training needs in conjunction with other departmental coordinators and Senior Manager
- Monitor volunteer performance by on-site evaluation, internal feedback, and client/caregiver feedback
- Assesse volunteer performance through the completion of probationary reviews and annual performance reviews
Responsibility 3. Promotional and Administrative Support
Liaise with other community agencies/organizations regarding related services/initiatives to foster mutual understanding, coordination and partnerships and support the administrative management of the Transportation and Gathering Centre programs.
- Develop and maintains a positive relationship with related organizations and community partners/stakeholders
Attend external interagency and community meetings, promoting the programs and developing and implementing a coordinated approach
- Recognize and develop strategic partnerships to enhance programs/services
- Based on the planning process, play an active role in researching, identifying, developing and implementing new or re-aligned services/initiatives
- Liaise with community to determine vulnerability and gaps in services
- Researche community threats
- Assist with program development to meet service gaps
- Create and maintain client files and ensure that all changes are recorded in a timely and efficient manner as per policies and procedures
- Provide on-site support to management of physical assets (premises, vehicles,
- Provide on-site management support of financial assets and activities (petty cash, cash receipting)
- Assist with preparing and monitoring program specific budgets, complete program statistical reports, assist with grand submissions, fee-for-service initiatives, and assistswith preparing progress reports.
- Assist with review and analysis of budget variances
- Collect and record program statistics
- Assist with the preparation of various progress and evaluative reports and correspondence
What we are looking for:
- The minimum qualifications for this position are one to three year’s post secondary education preferably within the Gerontology or Social Services field as well as between two to five years job related experience or an equivalent combination of education and experience. Good communication/presentation skills, leadership abilities, and experience working with volunteers. Ability to travel throughout the Moosonee community and must have own reliable transportation. Sound knowledge of various computer programs such as MS Word, Excel, and PowerPoint. Experience with CIMS, RAI CHA assessments or other data management software is an asset.
- Integrity and approachability
- Organizational skills and the ability to understand detailed information
- Interpersonal skills to form effective working relationships with people at all levels
- A proven track record for “making a difference”
- Fluency in French and English is required.
- Ability to work non-traditional hours and travel is required
- Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.
- If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).
- At this time, the CRC has temporarily suspended our Covid-19 vaccination policy and does not require but continues to strongly encourage full vaccination of all our personnel.
Qualified applicants are encouraged to apply as soon as possible - those who apply after the selection process has started may be held for a second review if needed OR reviewed for alternative roles. We appreciate the time and effort it takes to apply and thank you in advance.
If you require accommodation measures during any phase of the hiring process, please notify us as soon as possible. All information received in relation to accommodation requests will be kept confidential.