City : Toronto, Ontario, Canada

Category : Full time

Industry : Public Services/Utilities

Employer : Healthcare of Ontario Pension Plan (HOOPP)

Why you’ll love working here:

• high-performance, people-focused culture

• our commitment that equity, diversity and inclusion are fundamental to our work environment and business success, which helps employees feel valued and empowered to be their authentic selves

• learning and development initiatives, including workshops, Speaker Series events and access to LinkedIn Learning, that support employees’ career growth

• optional membership in HOOPP’s world class defined benefit pension plan, which can serve as an important part of your retirement security

• virtual fitness, yoga and meditation classes, nutritional consultations and wellness seminars

• flexible hybrid work model that embraces remote work

• the opportunity to make a difference and help take care of those who care for us, by providing a financially secure retirement for Ontario healthcare workers

Application deadline: October 1, 2024

Application requirements: Resume and transcript

**Please note: This position requires that you are available for an 8 month work term from January to August 2024.

Job Summary

The IT Corporate Solutions Group at HOOPP is currently looking for a couple of enthusiastic, collaborative, and highly motivated interns to help us support our corporate cloud environment.

An ideal candidate will have an interest in all things cloud related from keeping our infrastructure up-to-date and secure, to monitoring, application support and cost management. Our customers are other areas of IT and the business, and we are looking for an innovative thinker to help with our drive for automation and quality service delivery with the goal of delivering on HOOPP’s Pension Promise!

What you will do:

• Work as member of a highly agile cross-functional team while collaborating with various customers and stakeholders from business, development & operations teams.

• Provide necessary technical support to existing applications and their supporting infrastructure, including fielding support requests.

• Receive, analyze, resolve/recommend, and respond to user questions and requests.

• Identify, research, and resolve technical problems. Track and monitor tickets to ensure a timely resolution.

• Build tools and automation (through configuration or infrastructure as code) that eliminate repetitive operations or development tasks and support a lean DevOps approach.

• Deploy, monitor, and administer applications and underlying services primarily on Microsoft Azure Cloud (or equivalent service).

• Perform unit and system testing on application configuration to ensure that applications are performing to the users’ expectations.

• Interface with internal business partners to gather requirements, design and implement solutions, collaborate in the management technical operations, triage, and fix operational issues.

• Develop reports and dashboards based on stakeholder needs.

• Work closely with infrastructure and other operations teams.

• Join in team discussions and retrospective to help us improve our processes and services.

• Help maintain our knowledge base by creating, editing, and pruning articles.

What you bring:

• Interest or experience in Cloud Operations and automation

• Student on an IT related bachelor’s degree or equivalent diploma program.

• Self-starter with an urgency to get things done.

• Strong desire to learn all things IT related, share, and apply new skills.

• Strong teamwork and collaboration skills

• Strong verbal and written communication

• Strong analytical and problem-solving ability

• Comfort using and supporting Microsoft products. 

Hybrid work

This role requires you to be on-site at least 2 times a week. We find that we can provide the best training and learning experience when you can work directly with our team and our clients.