City : Calgary

Category : Full-time Hourly

Industry : *Clinicians/Clinicien(ne)s

Employer : Homewood Health Inc.

Make a difference in a growing, innovative mental health organization and centre of excellence in people-centered care. Work with supportive colleagues who are passionate about improving lives and champions for quality and continuous learning.

As a Clinical Manager, Enhanced Mental Health Care (EMHC), you will be an integral part of a collaborative team focused on delivering seamless services and programs to our clients and customers. If you are looking for a company that is constantly moving forward in pursuit of successful outcomes, get ready to love it here!

What you’ll be doing:

• Provide leadership and supervision to associates including orientation and training
• support and monitor successful clinical performance
• Review relevant documentation produced by clinicians
• Provide input and collaborate around organization-wide issues such as business strategies, product and services development, strategic and tactical planning.
• Support project requests including collaboration with Operations in providing periodic analysis of product and program development needs
• Work collaboratively as part of an integrated team and collaborate with EFAP and other Homewood Health services to coordinate service
• Provide clinical practice expertise regarding case management and professional consultation
• Drive high-level service delivery to ensure customer satisfaction and take corrective action as needed in response to client survey evaluations, complaints, etc.
• Collaborate with internal customers regarding inquiries
• Ensure that the network has the most current and appropriate information regarding services, service expectations and best practices
• Establish standards of consultant/oversight of EMHC services by Clinical Managers & Service Providers including psychotherapy for depression, anxiety, trauma and SUD
• Provide hours of direct service as well as consultation to Service Providers as needed
• Provide after-hours consultation to staff and associates regarding risk situations
• Monitor clinicians’ numbers of hours per EMHC case, associates level of bookings as well as associates hourly rates and take corrective action as appropriate
• Establish and monitor quality performance indicators for services provided
• Contribute to organizational quality management activities

What we’re looking for:

• Master’s degree in Psychology, Social Work or related field
• Registration with provincial governing body is required, registration as Psychologist or Psychotherapist mandatory
• 5 years’ clinical counselling experience with expertise in delivery of psychotherapy, particularly in the treatment of depression, anxiety and substance use disorders and/or relapse prevention treatment
• Knowledge of assessment, crisis management and previous EFAP services would be an asset
• 1 year of experience in a supervisory/management role
• Background in psychometric testing with strong interviewing and assessment skills
• Creative and consultative-minded clinician with excellent interpersonal and customer service skills
• Strong people management skills with proven ability to motivate a performing team and create an environment where people are accountable
• Excellent verbal and written communication skills, French would be an asset
• Strong organizational and time management skills
• Is a change agent within their department/division
• Excellent presentation skills
• Proficiency with Microsoft Office (Word, Excel, PowerPoint)
• Awareness and acknowledgement of the value of using measurement-based care when supporting patients/clients to help guide clinical decision making; experience an asset

Why work with us

Homewood Health is Canada’s largest and leading service provider for medically focused, evidence-based treatment of mental health and addiction disorders. Our organizational culture values service excellence, integrity, collaboration and innovation. Our people make a difference!

As an equal opportunity employer, Homewood Health is committed to employment accessibility, diversity, equity and inclusion. For this reason, we encourage applications from members of equity-seeking groups including women, racialized and indigenous communities, persons with disabilities, and persons of all sexual orientations and gender identities/expressions.

Join us at Homewood Health™ and be part of a diverse team helping Canadians live healthier, more productive and fulfilling lives.