Casualty Claims Representative, Bodily Injury

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City : Calgary

Category : Claims

Industry : Insurance

Employer : Intact Financial Corporation

It’s About People.
We’re here to help people, businesses and society prosper in good times and be resilient in bad times. We’re focused on what matters to our customers. We listen and connect. We make their problems our problems. We strive to understand what they’re going through. We build products with them in mind and offer solutions that help.  And we deliver on our promises.  We believe that insurance is not about things, it’s about people. 
A career in Insurance has never been this exciting. 
Evolving consumer expectations and technology have helped to shape a new vision for our industry – and we are leading the way. Our Technology teams are reshaping the way we do business and setting new industry benchmarks. Our Claims representatives are helping customers to get back on track after they experience a loss.  Our product teams are developing products that protect people and businesses, so they can focus on what matters to them most.  
Our success story is written by our passion for creating a better tomorrow.  We’re re-writing the future of insurance - are you ready to be a part of the story?

Your Job

This is your opportunity. 
You are energized at the idea of working in an environment where you are able to evaluate and analyze information and act decisively based on the facts.  You have a natural ability to negotiate and influence others while providing strong customer service.  If you thrive in a collaborative and fast-paced environment this is the perfect role for you!
As a Casualty Claims Representative, your work will have a big impact working with our Bodily Injury team. People will count on you to deliver legendary service to our customers by helping them get back on track. You will strive to provide an experience to customers that will be second to none because what matters to them matters to us.  
This position is full-time permanent opportunity based in our Calgary, AB office.
To be successful for this position you must be able to demonstrate the following skills:

Strong Negotiation Skills
Effective Verbal Communication
Critical Thinking
Strong Decision-Making Ability
Analytical Skills

This role will offer you the chance to: 

Investigate bodily injury claims to ensure a prompt and fair settlement
Make independent decisions, think creatively, and be able to prioritize the key requirements needed
Analyze documentation including medical history reports, police investigations and various other expert reports
Represent the company in the negotiation and settlement of outstanding claims with third parties directly and or third-party lawyers
Manage claims through the litigation process
Participate in the management of loss and expense reserves
Evaluate settlement criteria for payment of claims

Your Skills

The requirements:

Minimum one (1) year of experience handling bodily injury claims dealing directly with third parties in person or with third party lawyers - Required
College diploma or university degree - Strong asset
Completion or working toward a Chartered Insurance Professional (CIP) designation - Asset
Ability to work in a paperless environment
Ability to multitask and juggle competing priorities

Closing Statement

The fine print:
Background ChecksPrior to receiving a job offer, you may be asked to consent to background checks if it’s a requirement for the role. These checks could include: work references, education and credential confirmation, employment verification, identity check, credit report, criminal offence and driver’s license record.
Eligibility to work in Canada  It’s important that you are legally eligible to work in Canada at the time an offer of employment is made.  You may be requested to provide proof of eligibility at that time.  
We are an Equal Opportunity EmployerAt Intact, our values guide everything that we do.  We celebrate our differences and appreciate our similarities.  That’s why we are committed to building an inclusive and inspiring environment for all employees.  
If you are in need of a specific accommodation during the recruitment process, please let us know and we will be happy to provide. 

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