City : Hamilton

Category : Other

Industry : Education

Employer : McMaster University

Job Summary:

Provides front line customer service and assistance with parking inquiries from campus community and visitors. Address and resolve customer concerns all the while adhering to Parking Services Regulations. Support the operation and maintenance of the parking automation system. Demonstrate the core values of the administration division Teamwork, Accountability, Integrity, Respect and trust.

Accountabilities:

• Customer Service (assist visitors and permit holders’ admittance to parking lots, process-parking payments and provide wayfinding to customers.
• Carrying out traffic control duties (which include, but limited to, redirecting traffic, assisting with lane closures, handling traffic flow through McMaster Campus).
• Comprehend and carry out day-to-day enforcement duties
• Knowledge and compliance of parking regulations
• Assist in the maintenance of automation equipment (reset power to gate and ticket stations, recalibrate ticket stations, replace damaged gate arms and replenish receipt and ticket paper.
• Monitor parking automation intercom and respond to customer calls
• Assist with collection of revenue for pay stations and pay by plate meters
• Educate cyclists on proper storage locations for bicycles.
• Observe and report all parking lot and automation equipment deficiencies and report immediately to Shift Leader. This includes but not limited to signage, asphalt, automation equipment, snow removal and parking lot debris.

Qualifications: 

Experience: 

1 year of customer service experience

Valid Class G Driver’s License