Case Management Supervisor – Roster
City : CAN - BC - Province
Category : Recovery Services
Industry : Civil and Social Organizations
Employer : Canadian Red Cross
Title: Case Management Supervisor - Roster
Employee Working Location: Remote (BC, Canada)
Employment status: Casual
Salary band: $35.10 / hour
The Canadian Red Cross (CRC) – one of the most inspirational not-for-profit organizations on this planet and an awardee on the Forbes list of Canada’s Best Employers 2022 - is seeking is seeking a Case Management Supervisor to join the team.
We are guided by our Fundamental Principles of humanity, impartiality, neutrality, independence, voluntary service, unity, and universality. We help people and communities in Canada and around the world in times of need and support them in strengthening their resilience.
Starting with the hiring process, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment where everyone can reach their full potential. We encourage all qualified persons who share our values and want to contribute to fostering an inclusive and diverse workplace to apply.
The incumbent will supervise personnel who are implementing CRC services to support individuals and families impacted by a disaster, emergency or disruptive event using a case management approach.
In this role, you will:
- Oversee and ensure appropriately balanced caseload assignments for Case Managers based on the type and complexity of case files.
- Contribute towards planning and monitoring to support Case Management within the operation or event; identify to the Case Management Lead any gaps in existing processes, or opportunities to improve processes or increase efficiencies.
- Assist with the transition from relief operations to early recovery programming, related to case management activities.
- Establish and maintain safe and supportive environments for diverse populations in the affected community.
- Ensure inclusive access to the provision of appropriate services as assigned, based on the approved programs and in alignment with the Case Management methodology.
- Be responsible for direct supervision, coaching and continuous learning opportunities for Case Managers; facilitate and coach personnel to provide wrap around supports to impacted individuals.
- Monitor the application of the internal and external referral process to ensure access to appropriate CRC services or community supports.
- Contribute toward a safe and secure working environment and spaces supporting occupational health and safety requirements, employment standards, respectful workplace standards, wellness initiatives and a workplace free of harassment and violence.
- Complete sand maintains reports as per CRC standards using applicable systems and tools.
What we are looking for:
- College degree in a related field and/or 2+ years of experience working in customer service, case management, disaster recovery, health services or a related field. An equivalent combination of education and experience will be considered.
- Knowledge or experience in customer service, disaster recovery, emergency management, community development, social work or psychology. Experience in emergency setting is an asset;
- Experience as a supervisor to multiple people is required.
- Fluency English is required and French is an asset.
- Knowledge of Microsoft suite of tools (Word, Excel, SharePoint) as well as Adobe.
- Current First Aid certification or willingness to take training.
- Current Psychological First Aid Certification or willingness to take training.
- If driving for society business; a valid driver's license is required with a satisfactory drivers’ abstract.
- Most of the work is performed in a mostly clean and comfortable environment.
- Potential for responding to disaster areas, as well as difficult and unstable conditions (environmental, physical, social, etc.) and uncomfortable conditions (noise, odours, smoke, humidity, vulnerable beneficiaries). These stressful rapidly changing environments with limited information to make decisions can potentially affect the potential to affect the physical and psychological state of the responders on site.
- Ability to respond during non-traditional hours (late nights or weekends) and long work hours in a demanding context.
- Ability to be on-call when scheduled, as required.
- Ability to respond in local community (3 days minimum) and outside of their community (10 days minimum).
- Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.
- If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).
- At this time, the CRC has temporarily suspended our Covid-19 vaccination policy and does not require, but continues to strongly encourage full vaccination of all our personnel.
Qualified applicants are encouraged to apply as soon as possible - those who apply after the selection process has started may be held for a second review if needed OR reviewed for alternative roles. We appreciate the time and effort it takes to apply and thank you in advance.
If you require accommodation measures during any phase of the hiring process, please notify us as soon as possible. All information received in relation to accommodation requests will be kept confidential.