Business Solutions Lead (Hybrid)
City : Toronto - 120 Bremner Blvd
Category : Associate
Industry : Financial Technology
Employer : Broadridge Financial Solutions
This consultative position will allow the Business Solutions Lead (BSL) to interact directly with Clients, provide guidance to fellow team members and the Project Engagement Team to develop efficient strategies and tactics to ensure projects are delivered in a timely manner with exceptional quality.
This senior role will be engaged throughout the entire project life cycle. The BSL will be partnering with Clients during their business transformation to our suite of financial software products to ensure a positive outcome for our clients. In addition, you will be working with and supporting the sales team to develop a quality pipeline, build a winning strategy, and conduct Product Demos to Clients to accelerate sales cycles.
Key Job Functions/Responsibilities
Be the primary business requirements point of contact with clients to interface with Broadridge
Understand the business process requirements of our clients, help translate them into future state processes, and support or prepare Business Requirement Document (BRD)
Document and analyze the required information and data to understand and support the business processes
Shepard the clients’ business requirements throughout the SDLC
Strong familiarity with technical integration patterns, Broadridge’s API definitions and business usage
Leading System Requirement Document (SRD) walkthroughs with clients, Broadridge’s architecture and development teams
Liaise as required with client vendors in support of technical integration
Facilitate knowledge sharing, training sessions, sales support and provide business Subject Matter Expertise (SME) to clients and potential stakeholders
Support clients during the software configuration process to meet their business needs
Support clients with industry certifications (i.e., RESP & RDSP)
Support client implementations and post implementation Business-as-Usual (BAU) support
Travel may be required to client locations
Other duties as assigned by Management
Basic Skill Level Requirements
College Diploma or University Degree, preferably in a Business and/or Computer/Software related discipline.
Any investment industry related certifications that pertain to investments and/or registered product management would be considered an asset (i.e., Canadian Securities Course (CSC)
7+ years in a Business Analyst, Business Subject Matter expert and/or Quality Assurance role
Financial industry knowledge including regulators and regulations (IIROC, MFDA, OSFI, FATCA, AML, CASL, etc.)
Familiarity with Financial industry business data domains (CIF, Product, Finance, etc.)
Experience in the financial services sector. Knowledge of Term Deposits, Mutual Funds (record keeping or distribution), Equities, ETF, etc.
Knowledge of project management methodologies and SDLC
Experience with portfolio management is a definite asset
Strong analytical and critical thinking skills
Excellent facilitation, written and verbal communication skills
A proactive, “service-first” attitude combined with superior interpersonal and presentation skills
Ability to work independently on projects with tight deadlines and minimal supervision
Fully bilingual (French / English verbal and written) would be an asset
Proficient in MS Office
COVID-19 has accelerated change across our workplace, including our hiring practices. As a result, throughout your application process, you may be asked to connect with us virtually, and may not be required to meet in-person. Our recruiters will explain how virtual interviews will be held throughout the recruitment process, and they will be able to answer any questions you might have.
We are committed to supporting flexible work arrangements, investing in technology or other resources to enable you to work from home effectively, wherever possible.
At this time this is a hybrid role, and therefore you should have a basic home office set up, high-speed internet, and the ability to work without distractions during core business hours.
Accessibility & Accommodation
Broadridge is an equal opportunity employer and is committed to a diverse and inclusive workplace ensuring that equal employment opportunities are provided to all individuals, regardless of race, colour, gender identity, sexual orientation, marital status, creed, age, disability, religious affiliation, or national origin or citizenship. If you require any accommodations during the recruitment process, please notify our recruitment team.