City : Moncton, New Brunswick

Category : Customer Experience

Industry : Telecommunications

Employer : Bell

Req Id: 378095 

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world.

If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team. 
 

Bell’s forward-thinking Customer Operations team is creating the ultimate service experience for our residential, wireless and small business consumers. We lead strategic development and execution of day-to-day operations, develop tools and processes to drive service enhancements, manage customer loyalty and retention, and leverage big data and artificial intelligence to create intellectual property.
 

Business Service Representatives are employees who respond (inbound and outbound) to business customer requests for Company products, services, equipment and billing.  Responsible to promote and sell Company products and services for the business market. Collects accounts, maintains and updates all customer account information and service request information. May perform specialized functions to support unique aspects of a customer's service, e.g. data services and implementation of new customer systems.

Education Requirements:

Successful completion of a post-secondary certificate, diploma, or degree program in arts, business, science or technology from a recognized institution.

Ability Requirements of the Position

Physical:

• Sitting for long periods of time, wearing a headset, working with a computer and using a 10-button telephone set, simultaneously

Skills/Knowledge:

• Communications skills - verbal and written
• Computer skills - Email: Outlook and MSN, Intranet/Internet, Microsoft Excel, Microsoft Word
• Customer service skills
• Dealing with ambiguity
• Keyboarding skills
• Multi-task skills (i.e., think/listen/type and think/talk/type)
• Problem solving skills
• Relationship building skills
• Sales skills

Other:

• Keyboarding assessment may be required 
• Shift work

#EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec. 

Additional Information:

Position Type: Union 
Job Status: Regular - Part time 
Job Location: Canada : New Brunswick : Moncton 
Flexible work profile: Full-time in office (meaning that you will be required to perform your work on-site)
Application Deadline: 08/18/2022 

Please apply directly online to be considered for this role.  Applications through email will not be accepted.

At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or recruitment@bell.ca to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at inclusion@bell.ca.

Created: Canada, NB, Moncton

Bell, one of Canada's Top 100 Employers.