City : Toronto/Downtown

Category : Business Operations

Industry : Real Estate and Rental and Leasing

Employer : Toronto Community Housing Corporation

What we offer

In addition to a competitive salary and a rewarding career where you can truly make a difference, we offer a comprehensive benefits package that meets the various needs of our diverse employees, including:

• Defined benefit pension plan with OMERS, includes 100-per-cent employer matching;
• Health and dental benefits;
• Employee and family assistance program;
• Maternity and parental leave top up (93% of base salary);
• Training and development programs including tuition reimbursement of $1500 per calendar year.
• Fitness membership discount;

Make a difference

We are currently searching for a dedicated and passionate individual to join our family at Toronto Community Housing!  As a ­­­­­­­­­­Business Planner, you’ll utilize your expertise and knowledge of ­­­research methods and statistical analysis to contribute to the ongoing efforts of Toronto Community Housing to improve the neighborhoods and lives of residents of Toronto.

Reporting to the Chief Operating Officer, the Business Planner will be responsible for conducting a review of the current tenant engagement system and tenant decision making opportunities. The business planner will also be responsible for supporting data analytics and analysis to support community safety strategies.  Ensure that the Division’s systems, practices and programs are achieving desired impact in TCH communities and are aligned with values, policies, and corporate strategic plans. 

What you’ll do

Policy and Business Process Development

• Facilitates policy/procedure development ensuring input from appropriate stakeholders (e.g., residents, staff, management, other)
• Plans, co-ordinates and monitors the implementation of policies, protocols and procedures for the Division including facilitating change discussions
• In consultation with staff and tenants develops standards and best practices
• Provides policy and business process expertise to Divisional Leadership Team

Analysis, Evaluation and Reporting

• Conducts reviews of specific process and practices recommending solutions to achieve Division outcomes and targets
• Develops data models and uses complex analytical tools, as required
• Develops and manages tracking systems for the Division to monitor progress and evaluate outcomes
• Review and analyze performance measurement results and progress updates on divisional work plan, and develop recommendations to improve business processes
• Make recommendations to improve performance measures and reporting, as appropriate
• Develop reports, papers, briefing notes, and presentations for internal/external stakeholders, including TCH executives and the Board of Directors

Project Management

• Provides project management expertise to others and leads projects
• Uses project management software
• Provides work direction to other management/exempt staff on a project by project basis

What you’ll need

• University undergraduate degree in social sciences (e.g., Education, Psychology, Sociology, Social Work, Urban Planning, Political Science, Public Administration, Geography)
• 5 years of experience, preferably in a large public corporate environment, in one or more of the following areas: policy analysis or development, performance measurement systems, research design, creation and monitoring of accountability systems
• Knowledgeable in research methods, statistical analysis (e.g., SPSS) and strategic/business planning is an asset;
• Proficiency with computerized business applications including word processing, spreadsheet, presentation and database software applications
• Knowledge of social housing operations, policies and procedures and relevant legislation that is applicable to Toronto Community Housing preferred.
• Proven ability to analyze and interpret data, prepare reports and statements
• Proven ability to interact effectively with and engage a variety of stakeholders including: staff, tenants, business partners and community groups
• Excellent project management, conflict resolution, facilitation and organizational skills.
• Excellent oral and written communication skills and presentation skills.
• Strong group facilitation and public meeting skills for leading community processes, consultations and forums.
• Ability to travel to various locations and work flexible hours which will include evenings and weekends.

What’s next

Once you apply, we’ll review your resume and cover letter to determine if your skills and experience match the qualifications for the role. Only qualified candidates will be contacted to move forward in the hiring process. If you are contacted, the process will include an interview, written/practical test, and reference check.