Business Application Specialist – Hybrid
City : TORONTO, Ontario, Canada
Category : Human Resources
Industry : Financial/Banking
Employer : RBC
Come Work with Us!
At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.
Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.
What is the Opportunity?
Are you a problem-solver? Are you passionate about helping people perform at their best?
RBC Wealth Management Canada is looking for a Virtual Business Application Specialist to join the Training & Development department. The ideal candidate will play a key role in providing one-on-one, virtual training via Webex to RBC Dominion Securities and RBC Phillips, Hager and North branch teams. In this role, you will be essential in delivering application-based training and best practices, as well as ensuring branch teams are consistently supported with the tools and resources needed to continue to increase efficiency and identify opportunities.
Alongside a diverse, nation-wide team, this role provides candidates the opportunity to build connections and share best practices across all of RBC Wealth Management Canada, and develop training delivery and coaching skills.
What will you do?
Provide one-on-one training in-person and virtually, leveraging the Webex conferencing system.
Support the rollout Salesforce and other new and existing application enhancements.
Facilitate sharing of best practices, train and coach learners on relevant tasks and business applications which include: Account Admin, Portfolio Management, Trading, Client Relationship Management, Wealth Management and Business Development tools.
Deliver presentations to provide timely updates and support branch initiatives.
Learn new applications, business relevance, strategy and benefits.
Participate in various ‘special team’ initiatives or projects as they occur.
What do you need to succeed?
In-depth knowledge and understanding of the wealth management industry.
In-branch Retail Brokerage experience with a strong understanding of business applications, processes and tasks.
Aptitude toward learning new software and ability to be self-taught.
Above average inter-personal skills, ability to relate to a variety of individuals, including entrepreneurial perspectives of IA’s.
Able to work from your home office which is compliant with home office standards.
Willing to travel within your region up to 30% of the time, flexibility to travel across Canada if required.
Nice to Have
Strong public speaker. Comfortable and able to clearly facilitate and deliver a message to a moderate sized group of peers.
Experience in a training or coaching capacity, along with a consulting and problem solving skill set.
Successful completion of the Canadian Securities Course (CSC) and Conducts and Practices Handbook (CPH).
French language skills (speaking, reading and writing).
What’s in it for you?
Work alongside a progressive team that is always seeking fresh ideas and new methods to innovate our training offerings and engagement with branch teams. As a diverse team with varying backgrounds, we thrive on helping one another reach our full potential and share the belief that success is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
Leaders who support your development through coaching and managing opportunities.
Ability to make a difference and lasting impact.
Work in a dynamic, collaborative, progressive, and high-performing team.
Flexible work/life balance options.
Opportunities to do challenging work.
Opportunities to take on progressively greater accountabilities.
Access to a variety of job opportunities across business and geographies
RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager
Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.