Business Analyst I (6 Month Secondment)

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City : Toronto

Category : Administrative

Industry : Insurance

Employer : Intact Financial Corporation

We value diversity and are committed to creating an inclusive workplace that inspires each of us to be the best we can be.  Join our team and make a difference!

Your Job

Are you energized at the idea of working in an environment where you are able to evaluate and analyze information?  Are you eager to get your foot in the door with a national industry-leading organization? Are you looking for a financially strong and stable company? Do you want to work in an environment that believes in growth and development and offers various career opportunities?
Reporting to the Manager, Training & Deployment, the Business Analyst contributes to the support and delivery of effective solutions for both Company and Departmental projects and initiatives. They will facilitate the success of the business by maintaining and coordinating data bases and facilitate storage and retrieval of the information contained within. This position is a 6 month secondment located in Ontario, requiring the successful candidate to work out of both the 700 University Drive office and the 105 Gordon Baker Road office on a regular basis to support both locations.
ResponsibilitiesContinuously Improve Operations

Identify opportunities to improve and challenge existing procedures in order to increase agent efficiency, growth, and customer engagement in regard to the vision


Identify opportunities to improve and challenge the existing Documentation layout to enhance agent usability.

Change Management

Support the successful launch of tools and functionalities developed for all stakeholders and encourage the integration of new features and functionalities into agent workflows

Knowledge Sharing & Relationship Building

Create and maintain strong working relationships with other departments such as Sales, Training, WFM, Quality and Underwriting to execute on the initiatives

Your Skills

Has web coding experience (HTML, CSS, Javascript, JQuery, etc) 
Fundamental analytical and conceptual thinking skills.
Excellent verbal, written and presentation skills.
Experience creating detailed reports and giving presentations.
Competency in Microsoft applications including Word, Excel, and Outlook.
Flexible and highly adaptable, you thrive in fast paced, dynamic work. environments and enjoy the challenges that come with the constant change.
A history of leading and supporting successful projects.

Candidates must be available to work full time hours between the hours of 8:00am to 8:00pm from Monday to Friday. Availability during occasional weekends when there is a sytem issue or launch could be required.

Closing Statement

As part of Intact’s selection process, candidates may be requested to consent to background checks relevant to the role under consideration for, prior to receiving a job offer.  These could include: work references, education and credential confirmation, employment verification, identity check, credit report, criminal offence and driver’s license record.
Intact Financial Corporation welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process
This posting closes on March 14, 2019 at 11:59pm EST.

Eligibility to work in Canada

It’s important that you are legally eligible to work in Canada at the time an offer of employment is made.  You may be requested to provide proof of eligibility at that time.

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