Job Title:  Business Analyst

Location:  Any CCS Office (Toronto, Vancouver, Montreal, Victoria, Ottawa, Calgary, Halifax, St John's, Kelowna, Prince George, Hamilton, or Quebec City) Detailed office location information can be found by visiting this link: https://cancer.ca/en/contact-us

Work Model: Hybrid Work Model

Salary Band: 5 ($56,000 - $84,000 CAD)  

WHY JOIN THE CANADIAN CANCER SOCIETY (CCS)? 

The Canadian Cancer Society works tirelessly to save and improve lives. We raise funds to fuel the brightest minds in cancer research. We provide a compassionate support system for all those affected by cancer, across Canada and for all types of cancer. Together with patients, supporters, donors and volunteers, we work to create a healthier future for everyone. Because to take on cancer, it takes all of us. It takes a society. 

Help us make a difference. 

COME AS YOU ARE 

At CCS, we embrace everyone’s uniqueness and recognize the strength that lies in differences. We believe in the power of our collective potential and strive to achieve a more diverse, inclusive, and equitable workplace to empower and create opportunities for all. We welcome and encourage applications from all qualified candidates regardless of their gender, age, religion, race, ethnicity, and nationality. Particularly equity deserving groups, such as members of the BIPOC, and 2SLGBTQI+ communities, people living with disabilities, veterans, and anyone who may contribute to the further diversification of the Canadian Cancer Society. Together we unite and inspire all Canadians to change the future of cancer. 

JOB OVERVIEW

The Business Analyst will be responsible for overseeing gathering business requirements and translating them into functional and technical requirements. They will work closely with business and technical stakeholders to deliver solutions that meets business requirements.

Key Responsibilities:

• Requirements gathering
• Documentation generation (Business Requirements Document, Process Flow, User Stories, Use Cases, Test cases etc.)
• Leading projects
• Stakeholder Management

WHAT YOU’LL BE DOING:

Gathers, analyzes, and defines requirements for cross-functional teams, managers, decision-makers, and affiliated departments 

• Partner with the Application Support team and business stakeholders to gather and document business needs.
• Document detailed requirements and success criteria. 
• Translates business requirements into functional and technical requirements and present to internal project teams and stakeholders.
• Meet with internal stakeholders to understand the project's goals and objectives.
• Participate in the intake, prioritization, and tracking of requirements processes, responsible for tracking of functional and technical requests. 
• Uses visualization tools (e.g. Visio) to map business processes and workflows to solution, data, and user system processes and workflows.  
• Uses agreed methodologies to identify priorities, delineate between needs and wants, and define minimal viable product.
• Analyze requirements using data, reports, documentation, and other inputs to identify possible solutions and opportunities for improvements and optimization.
• Maps business requirements to technology and data solutions, identifying capabilities, and gaps between business needs and standard application functionality. 
• Works with developers and technical staff to design and document conceptual solutions, including standard functionality, customizations, and enhancements.
• Document all requirements for technical aspects of a solution, including features, UI, data capture and models, reporting and analytics, security and access, migrations, imports and exports, automations, and other components as required.
• Develop, document, and execute system test plans to assess the integrity and accuracy of business processes, solution configuration, enhancements, customizations, and patches.
• Support project teams, technical teams, and end users with technical & functional project and solution implementations/enhancements.
• Support developers and managers with creating technical documentation, administration guides, and other system artifacts (e.g. build/configuration book).
• Identify potential risks related to requirements, scope, and stakeholders. Capture lessons learned and feedback for future projects.
• Ensure compliance with industry standards, regulations, and best practices. Follow new releases, patches, and system updates of the organizations.
• Perform other job-related functions as assigned.

Provides operational support

• Support, analyze, and work with project resources to resolve critical production application issues as required.
• Analyze requirements using data, reports, documentation, and other inputs to identify opportunities for improvements and optimization.
• Recommend and design business and technical processes and workflows to meet ongoing business technical needs.
• Refine the testing and QA processes to support operational enhancements and maintenance for solutions.
• Act as a SME for key processes and requirements intersecting with technical solutions.
• Provide guidance for system and process workflow template creation and maintenance.
• Provide support during user acceptance testing (UAT) and post-implementation phases.
• Coordinate with stakeholders to manage change requests and ensure proper approval processes are followed.
• Develop and maintain end user system training documentation and deliver training to users as required.
• Develop and maintain business process documentation and consider compliance in all business process analysis and redesign activities.
• Research and evaluate third-party vendors or software solutions based on requirements.

Supports analysis of data and integration requirements

• Ensure integrity and quality of data, using established CCS and best practices.
• Assessment requests for mass data uploads & exports.   
• Analyze existing data sources and systems to understand process and data requirements.
• Support documentation of data models, data mapping, and data transformation rules.
• Collaborate with data architects and engineers to identify solutions for imports, integrations, and ETL.

WHAT WE ARE LOOKING FOR

• 3+ years of experience as a business analyst.
• Experience gathering and documenting business process.
• Experience gathering and consolidating requirements from cross-functional groups
• Knowledge of an agile framework and method
• Data analysis
• Knowledge of CRM technologies (e.g. Salesforce) and related technology solutions
• Salesforce experience preferred.
• Salesforce certification preferred.
• Must be fluent in both English & French.
• Superb written and verbal communication skills as well as listening skills 
• Ability to work under pressure and meet constantly changing timelines.
• Proven experience in developing process documentation and visualizations.
• Superb problem-solving skills as well as demonstrated analytical and qualitative abilities.
• Proficient with MS 365 applications (Word, Excel, Outlook, Teams).

WHAT YOU CAN EXPECT FROM US:  

CCS offers meaningful opportunities to help make a difference in the lives of Canadians with cancer, their caregivers, families and communities. We are committed to building and nurturing an inclusive community for our employees by highlighting their unique experiences. We value diverse skills and strongly encourage applications from all qualified candidates. CCS is committed to fostering a culture that is inspiring, supportive and exemplifies our core values:   

COURAGEOUS   UNITED   CARING   RIGOROUS  

In return for your skills and dedication, we offer an attractive compensation package that encompasses a competitive salary, excellent benefits, which include paid parental leave, paid family sick time and health insurance, and the opportunity to have a rewarding employment experience where your contributions can make a true difference every day.   

HOW TO APPLY:   

Qualified candidates are invited to submit their resume, cover letter and salary expectations by November 25, 2024.  

We thank all candidates for their interest and advise that only those selected for an interview will be contacted.  

OTHER INFORMATION:  

CCS is committed to employment equity and encourages applications from all qualified candidates. In accordance with the local provincial Accessibility Act, accommodation will be provided as requested throughout the recruitment process.  We want to make the interview process a great experience for you!  

Please note that in keeping with the mandate of CCS to model and promote healthy lifestyles, employees are not permitted to smoke in or about CCS premises or while carrying out CCS business.    

Privacy Disclosure  

We collect your personal information through forms, by phone or in person to evaluate your candidacy for the role(s) you have applied for, to contact you regarding your candidacy, and to generate recruitment-related reports. If selected for a position at CCS the information provided will be used for the purposes of pre-employment checks and added to your employee file.  We may share your personal information with third parties, including recruitment consultants, within or outside your province or territory or outside Canada to carry out the purposes identified above, or as required by law.  We may contact you by mail, email, phone or text. You can exercise your right to access your information or have it corrected, unsubscribe from communications or withdraw your consent by selecting these options within the ADP system, or by contacting privacy@cancer.ca. For more information about our privacy practices, visit cancer.ca/privacy.  

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