City : Toronto, ON, CA; Montreal, QC, CA; Burnaby, BC, CA

Category : Corporate Security

Industry : Telecommunications

Employer : Rogers

Imagine working for an exciting entrepreneurial company where employees are committed to meeting big challenges and making a real difference. That’s Rogers. A leading communications and media company where people come to do great work. Right now we are looking for talented individuals to join our winning team where you will have a chance to innovate, grow and to do what really matters.
 
Responsibilities Include:
•    Respond to Canadian law enforcement agency phone inquiries requesting assistance due to exigent (emergency) circumstances. 
•    Ability to respond to all requests received over the phone and electronically in both official languages, French & English.
•    Live answer all calls to determine the nature of the law enforcement inquiry and what is required from Rogers to assist law enforcement. 
•    Support 911 Public Safety Answering Points (PSAPs) across Canada by facilitating access to customer information under exigent circumstances.
•    Respond to all inquiries from law enforcement agencies pursuant to their criminal investigations as per departmental procedures. 
•    Analyze records and prepare reports containing data stored within business systems in response to court orders.
•    Manage special projects as assigned. 
 
Qualifications:
•    Must be fluently bilingual in French and English (verbal and written) 
•    Must be able to work shifts.  (days, evenings, overnights, week-ends, and statutory holidays)
•    Applicants with a background in legal, telecommunications, or law enforcement related programs are encouraged to apply.
•    Must be able to obtain and maintain a federal government security clearance. 
•    Excellent communications and customer service skills. 
•    Strict attention to detail.
•    Professionalism and ability to maintain confidentiality of information.
•    Previous experience in a call centre and / or customer service role is an asset.
•    Knowledge of Rogers technologies is an asset.  
•    Knowledge of Vision 21, SGI, AS400, MS Word, Excel preferred.
•    Credit and criminal background checks will be conducted for all final candidates.
 
As part of the recruitment process, the selected candidates will be required to successfully complete a background check which includes credit and criminal checks.

Schedule: Full time
Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location: 1 Mount Pleasant (083), Toronto, ON
Travel Requirements: None
Posting Category/Function: Finance & Accounting & Corporate Security
Requisition ID: 286372
 
Together, we'll make more possible, and these six shared values guide and define our work:

1. Our people are at the heart of our success
2. Our customers come first. They inspire everything we do
3. We do what’s right, each and every day
4. We believe in the power of new ideas
5. We work as one team, with one vision
6. We give back to our communities and protect our environment

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.
 
Posting Notes:  Corporate