Bilingual Group Solutions Specialist
City : MISSISSAUGA, Ontario, Canada
Category : Operations
Industry : Financial/Banking
Employer : RBC
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At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.
Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.
Job Title
Job Description
What is the opportunity?
As a Bilingual Group Solutions Specialist you will be accountable for supporting the Group Benefits and Group Annuity strategy, deepening the client relationship and supporting our sales partners and Group Annuity B2C (Business to Client) team. We are looking for individuals who will embrace our "Client First" values and goals.
What will you do?
• First point of contact providing support for Group Benefits Clients, Plan Administrators, Plan Members and Advisors for any inquiries on Group Benefits business, providing direction and action in a timely manner
• First point of contact to Group Annuity Clients addressing the needs of the client while applying appropriate processes and procedures
• Research and resolve customer inquiries relating to Group business, triaging calls or emails to other partners as required
• Compliance to assigned work schedule, adhering to service level escalation processes that enables effective call handling and ensuring client availability targets are met
• Accurately process any client requests or changes within SLA (including managing changes that involve input/processing from other internal or external partners)
• Committed to ongoing learning of group, annuities, pension and individual products, systems, procedures and providing any insight, feedback and suggestions on process improvements and change
What will you need to succeed?
Must have
• Must be fluently bilingual in both French and English with excellent written and verbal skills
• Experience in a high volume/high intensity customer service environment
• Excellent time management and organizational skills with ability to multi-task
• Adaptability to changes in processes and procedures
• Ability to manage multiple tasks on multiple systems effectively and efficiently
• Proficiency in Microsoft Outlook, WORD and EXCEL
Nice to have
• Group insurance knowledge
• Group annuity or pension administration knowledge
• Post-secondary education (i.e. community college, university preferred)
• Insurance course (i.e. LOMA) is an asset
Special Conditions
You will be required to work with prescheduled rotating shifts Monday to Friday 8AM to 8PM. Please note the successful candidate must be fluently bilingual in both English and French. Applicants living within the GTA will work within a hybrid environment while those applying outside the GTA and Ontario will work remotely.
What's in it for you?
• A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans
• Competitive pay and high-earning potential
• All the tools, training, and team support you need to grow your career
• Flexible work/life balance options
Job Summary
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Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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