Bilingual Disability Claims Analyst / Specialist / Senior Specialist
City : MISSISSAUGA, Ontario, Canada
Category : Operations
Industry : Financial/Banking
Employer : RBC
Come Work with Us!
At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.
Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.
What is the opportunity?
*We're currently hiring - Apply Now! Remote work across all locations nationwide
As a Bilingual Disability Claims Professional you will adjudicate and manage disability claims in a team-oriented, multi-disciplinary, digital environment. You will be responsible for ensuring claims are recertified and paid in accordance with unit procedures while delivering superior client service. You will be required to apply appropriate risk management strategies which impact the company’s financial results, reputation and regulatory risks, client relationships, and business retention.
What will you do?
Adjudicate claims utilizing a multidisciplinary claim management model to; ensure objective, fair and thorough claim adjudication, comply with practices and procedures and regulatory requirements, provide the highest level of customer service and manage reputational risk and, develop and implement claims management and return to work strategies on assigned caseloads where warranted
Manage a large caseload of disability claims
Document the appropriate next steps while effectively applying the adjudication process
Professionally communicate outcomes to our clients
Given the very sensitive nature of the information gathered in the adjudication process, extreme care must be exercised in the handling of a claim in order to guard against any breach of confidentiality
Effectively communicate and build rapport with team members, stakeholders and business partners using a variety of techniques and collaboration from initiation to close
What will you need to succeed?
Excellent communication skills in French & English (written and spoken)
Experience in effectively managing complex claims
Strong analytical and decision making skills and the ability to multitask and balance multiple goals and priorities
Excellent oral and written communication skills
Demonstrated ability to effectively deal with customers in a manner that is professional with a high degree of customer service
Ability to effectively manage change
Proven disability claims experience, ideally in Individual Disability Claims
What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans
Competitive pay and high-earning potential
All the tools, training, and team support you need to grow your career
Flexible work/life balance options
Sophisticated RBCI software tools to boost your productivity
RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager.
Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.