Bilingual Customer Service Representative, Ottawa (May/June 2019)

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City : Ottawa

Category : Claims

Industry : Insurance

Employer : Intact Financial Corporation

We value diversity and are committed to creating an inclusive workplace that inspires each of us to be the best we can be.  Join our team and make a difference!
At Intact, we believe Insurance is not about things but about people. We are here to help people; businesses and society prosper in good times and be resilient in bad times. Making a difference is important to us. This is why we are committed to offering employees an environment of uncompromising values, career and growth opportunities and a strong, diverse and inclusive team that will inspire you. Take charge of your career and choose to make a difference!
Do you love speaking with people on the phone, providing information, and quickly resolving their inquiries in a professional manner? If this describes you, we have an exciting opportunity for you here at Intact! We are looking for a motivated, high energy, and highly organized customer service representative with a ‘can do’ attitude to join our Claims Contact Centre department.

Your Job

Provide legendary customer service to both our external and internal clients on the phone. 
Taking a high volume of inbound calls in our contact centre
Providing information on programs, services and initiatives and updating various documents and data for various business lines.
Being a knowledge leader on resources available to your team members and if you don’t have the answers, you know where to find them
Ensure that call metrics are met daily take calls back-to-back, ensure that inquiries are resolved the first time, and strive for low hold times
Keep clear, concise notes in the system to ensure that your work is transferable for your colleagues
Complete and document inquiries received from claimants and provide information based on Intact’s standards and procedures in a courteous and respectful manner
Confirming accuracy and identifying issues or errors
Document and direct inquiries and assignments to appropriate individual or unit
Perform routine administrative functions such as file processing as directed by manager

Your Skills

Education and Experience:

Bilingual in French and English is mandatory
Completion of High School diploma is required University degree or College diploma is preferred
Willing to pursue your Chartered Insurance Professional (CIP) designation

Abilities & Knowledge:

Sales and customer service experience preferred
Client driven with excellent communication skills
Committed to self-development
Ability to deal with and solve problems involving specific parameters in standardized situations Insurance experience would be considered an asset
Superior organization skills and a demonstrated ability to deliver results in a fast-paced dynamic environment
Must be flexible to work shifts ranging from: Monday to Friday, 8:00 am to 6:00 pm, and Saturday 8:00 am to 5:00 pm and statutory holidays
Strong resourcefulness, ability to work autonomously and demonstrated strong judgment.
Advanced skills in MS Office Suite. Experience with Lotus Notes preferred.
Demonstrated ability to handle multiple priorities and deadlines.
Excellent listening and communication skills and the ability to tactfully foster strong working relationships

Closing Statement

As part of Intact’s selection process, candidates may be requested to consent to background checks relevant to the role under consideration for, prior to receiving a job offer.  These could include: work references, education and credential confirmation, employment verification, identity check, credit report, criminal offence and driver’s license record.
Intact Financial Corporation welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process
This posting closes on April 21, 2019 at 11:59pm EST.

Eligibility to work in Canada

It’s important that you are legally eligible to work in Canada at the time an offer of employment is made.  You may be requested to provide proof of eligibility at that time. 

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