City : Ajax, Ontario

Category : Temporary/Contract

Industry : Recruitment/Staffing

Employer : The Adecco Group

• Location: Ajax, ON
• Job type: 1-year contract | Full-time

• Hires fast, pays weekly.
• 4% vacation pay paid out on each weekly pay cheque.
• Medical and dental benefits once qualified.
• Free training programs
• New and quicker onboarding process

• Bringing 'customer first' ideology: Manage customer care concerns on social media, ensuring a customer-centric approach.
• Decreasing response times: Swiftly address customer inquiries to enhance satisfaction.
• Handling Regional concerns: Address specific regional customer needs effectively.
• Providing vehicle-related information: Offer detailed insights about vehicles, features, and services to owners and prospects.
• Utilizing internal resources: Collaborate across departments to resolve customer and vehicle issues.
• Exemplifying strong work ethic: Maintain a positive attitude, work dynamic, and ethical standards.
• Demonstrating fiscal responsibility: Devise creative solutions for optimal customer satisfaction.
• Accurate documentation: Record information precisely in the Volkswagen CRM tool.
• Applying policies and procedures: Understand and implement Volkswagen policies effectively.
• Leaving a positive impression: Ensure every interaction reflects positively on the Volkswagen Brand.
• Supporting the Call Centre Team: Collaborate and assist in the team's efforts.
• Communicating insights: Convey customer input and concerns to Level 2.
• Identifying trends: Recognize and communicate customer trends and potential product issues.
• Generating reports: Create reports to identify improvement opportunities.
• Liaising with Roadside Assistance: Act as a point of contact for the roadside assistance provider.
• Staying updated: Keep up to date with product updates, technical bulletins, and service actions.
• Expertise in car down situations: Understand best practices to promptly address critical vehicle situations.
• Adapting to new offerings: Stay informed about new products and services entering the market.

• Must be legally eligible to work and reside in Canada.

• Associate Degree/College Degree; Bachelor's degree an asset (proof required).
• Clear background check required.
• 3-5 years of customer service experience in a call center or office setting.
• Automotive experience preferred.
• Fully bilingual in English and French.
• Proficiency in social media and online environments.
• Excellent communication and writing skills in both French and English.
• Strong organizational and computing skills.
• Ability to multitask with attention to detail.
• Initiative to propose solutions for team enhancement.
• Professional handling of personnel issues.
• Analytical mindset and business decision-making skills.
• Ability to excel in a fast-paced, customer-focused contact center.
• Self-motivated and capable of delivering exceptional experiences.