Bilingual Credit Management Resolution Officer – Remote
City : VANCOUVER, British Columbia, Canada
Category : Operations
Industry : Financial/Banking
Employer : RBC
Come Work with Us!
At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.
Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.
This is a nationwide opportunity. RBC provides full flexibility to work remotely. Candidates are welcome to apply from anywhere in Canada
What is the opportunity?
You are an officer within our Credit Management and Recoveries team acting as an RBC ambassador delivering an exceptional client experience by offering financial advice & solutions during their time of need. You champion the RBC brand and provide support to our clients as they interact with us in a variety of ways. If you have strong communication skills, are inquisitive and are passionate about building client loyalty & trust come build a long term career within RBC. This is a full time and shift oriented role with an opportunity to work from home. As Canada’s leading financial institution, we are committed to safe banking and provide support to ensure your success in this critical role.
What will you do?
- Focus on helping clients when they need us most, by responding empathetically to a variety of questions, offering and resolving client financial concerns
- Educate & provide advice to clients in order to meet their financial needs, while providing tailored short and long terms credit solutions
- Educate and assist clients with using RBC digital capabilities
- Resolve problems at first point of contact in a friendly and helpful manner, and maintain relationships with partners to work as one RBC.
- Contribute to team results by supporting all colleagues to be successful in meeting client needs
- Cultivate and maintain relationships with partners to work as one RBC
- Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests
What do you need to succeed?
- Ability to work independently in a structured environment, as a Remote Office Employee (ROE), working in your home office with proven time management, organizational and problem solving skills and must be able to meet with the technological and confidentiality requirements of the role (i.e., private and quiet space, Internet connectivity, etc.)
- Proven interpersonal, communication and problem resolution skills
- Proven ability to build rapport while offering the right solutions for our clients while mitigating risk
- Desire to build exceptional client experiences, and is passionate and curious to help clients meet their needs and solve their concerns
- Bilingual French and English (oral and written)
- Full flexibility to work various shifts that meet our clients’ needs Monday to Friday, between 8:00 AM to 9:00 PM and Saturday between 8:00 AM to 4:00 PM
- Past experience in a customer service role where you provided a variety of needs based solutions
- Experience working in a team and metrics-based performance environment
- Previous experience working in a Contact/Call Centre or in a fast paced financial and/or service industry
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation and stock where applicable
- A world-class training program in financial services
- Excellent career development and access to a variety of job opportunities across business and geographies
- Leaders who support your development through coaching and managing opportunities
- Work in a dynamic, collaborative, progressive, and high-performing team
RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager.
Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.