City :

Category : Finance

Industry : Food and Beverage Industry

Employer : PepsiCo Canada

• To ensure that accounts receivable from PepsiCo Foods Canada (PFC) customers is collected on a timely basis to ensure cashflow is maximized
• To collaborate with the IBM outsourced team on customer account activities are performed in accordance with the Credit and Collection policy
• To resolve customer disputes on accounts receivable

• Review customer account aging to determine what invoices are overdue
• Call customers to follow up on unpaid invoices and ensure collection
• Proactively resolve customer collection issues
• Negotiate repayment strategies with customers to bring accounts to current status
• Document customer conversations and follow up plans in AR Collect and utilize the tool to manage collections on customer accounts
• Utilize PAD/AutoPay as a payment strategy for customers that have been placed on COD
• Follow PFC Credit Policy on aged invoices and put customer accounts on COD and into collection in accordance with those timelines
• Communicate with field teams to inform of customers going on COD or into collections
• Work with IBM outsourced team on activities they are performing to ensure that customer accounts are being reconciled and that tasks are being completed
• Ensure IBM team understands processes for customer accounts
• Collaborate with outsourced staff to identify invalid deductions requiring collection calls
• Follow up with customer on disputed transactions or deductions to ensure timely resolution

• Excellent written and verbal communication both in English and French
• Strong excel and analytical skills.
• Proactive issue resolution
• High sense of urgency and drive for results.
• Proven problem solving, decision making skills to resolve payment problems and take corrective action.
• Good mathematical skills and attention to detail
• Minimum 2 years collection and reconciliation experience
• Knowledge of Oracle Accounts Receivable application an asset