Bilingual Claims Customer Experience Representative

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City : Dartmouth

Category : Claims

Industry : Insurance

Employer : Intact Financial Corporation

It's about people.
We’re here to help people, businesses and society prosper in good times and be resilient in bad times. We’re focused on what matters to our customers. We listen and connect. We make their problems our problems. We strive to understand what they’re going through. We build products with them in mind and offer solutions that help.  And we deliver on our promises.  We believe that insurance is not about things, it’s about people.
Our values lead the way.
To reach a goal, you need to know how to get there.  At Intact, our values drive everything that we do.   And living our values is a commitment that all employees make – including our directors and officers - to ensure that ours is a business that is trusted, respected and successful. A career in Insurance has never been this exciting. 
As the largest provider of property and casualty (P&C) insurance in Canada, we’re steering the industry towards an exciting future.  Along with the advances we’re making with insurance technology and digital tools, we’re building partnerships that are defining:  the future of transportation; how we use big data; how people interact with their homes, cars and environment; and how to be collaborative consumers within the sharing economy. 
How are we doing all of this?  It’s really quite simple.  We’re hiring a team of amazing talent – people like you – who are passionate about making a difference.

Your Job

Are you interested in working steady hours? As a Bilingual Claims Customer Experience Representative working out of either our Dartmouth, NS, St. John’s, NL or Moncton, NB office, you will be responsible for providing front-line customer service within the Customer Service Centre by maintaining direct contact with customers, responding to customer inquiries, anticipating their needs and documenting information to enhance the customer's claim experience. Working hours fall between 8am– 5pm, Monday to Friday. In this role you will:

Answer internal and external clients' calls/communication and conduct information searches to solve problems
Complete and document inquiries received from claimants and provide information based on Intact’s standards and procedures in a courteous and respectful manner
Consult, interpret, check and update various documents and data for various business lines, confirming accuracy and identifying issues or errors
Document and direct inquiries and assignments to appropriate individual or unit
Perform routine administrative functions such as file processing as directed by manager

Your Skills

Effective oral and written communication skills with an emphasis on customer service
Strong time management and problem-solving skills
Customer service experience considered a strong asset
Bilingualism in French and English, written and spoken

Closing Statement

The fine print.
Background ChecksPrior to receiving a job offer, you may be asked to consent to background checks if it’s a requirement for the role. These checks could include: work references, education and credential confirmation, employment verification, identity check, credit report, criminal offence and driver’s license record.
Eligibility to work in Canada It’s important that you are legally eligible to work in Canada at the time an offer of employment is made. You may be requested to provide proof of eligibility at that time. 
We are an Equal Opportunity EmployerAt Intact, our values guide everything that we do.  We celebrate our differences and appreciate our similarities.  That’s why we are committed to building an inclusive and inspiring environment for all employees. 
If you are in need of a specific accommodation during the recruitment process, please let us know and we will be happy to provide.
This posting closes on April 7th, 2019.

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