City : Sherbrooke

Category : Sales & Customer Service

Industry : Insurance

Employer : Intact Financial Corporation

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

We're looking for students to work as Bilingual Associates, Sales and Customer Service in our growing Travel Insurance team!

If you have a passion for helping others and are known for your excellent communication and interpersonal skills, we want to meet you!

Successful candidates will be required to obtain their Accident & Sickness License and/or General License (preference will be given to candidates holding an Accident & Sickness License or a General License). These candidates will receive targeted training to become licensed insurance professionals and boost their careers in a resilient industry offering many opportunities.

You'll benefit from a hybrid work arrangement that lets you balance your professional and personal life. This position is based in our Sherbrooke office (2665 King Street West, Sherbrooke).

Please note that the start date would be April 25, 2025.

Join our team and see how the sky’s the limit!

Your schedule:

• During training (10 weeks): full-time 35h/week
• After training: You must be available to work a minimum of 21h/week during sessions and 35h/week during school breaks.
• Your part-time work schedule can be adapted to your school schedule, based on our business hours (Monday to Friday, 8:00am to 8:00pm and Saturday, 9:00am to 5:00pm)

What you’ll do here:

• Work in a fast-paced, computerized customer contact center answering incoming calls.
• Quote and sell travel insurance to new and existing customers nationwide.
• Handle telephone calls and emails from existing customers in a professional and timely manner.
• Process insurance transactions in accordance with underwriting and compliance guidelines to meet quality expectations.
• Utilize established procedures and promote cross-selling of services.
• Obtain and/or maintain provincial licenses in all required Canadian jurisdictions.

What you bring to the table:

• High school diploma or Canadian equivalent
• Flexibility to work days, evenings and Saturdays
• Bilingualism (French/English) is mandatory: requires answering calls and providing service to an English and French speaking clientele on a regular basis
• Excellent organizational and customer service skills
• Natural communicator that understands how to listen and empathize with others
• Tech-savvy and comfortable navigating between different systems
• Ability to multi-task and stay cool under pressure
• Experience in the travel industry would be an asset
• Ability to work independently, as well as part of a team, in a dynamic environment
• No Canadian work experience required however must be eligible to work in Canada

#LI- Hybrid

What we offer
 

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success

• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

• An extensive flex pension and benefits package, with access to virtual healthcare

• Flexible work arrangements

• Possibility to purchase up to 5 extra days off per year

• An annual wellness account that promotes an active and healthy lifestyle

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

• Inspiring leaders and colleagues who will lift you up and help you grow

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.