Bilingual Admistration Officer
City : Montreal
Category : Full Time
Industry : Financial Services
Employer : Laurentian Bank
Seeing beyond numbers™
At Laurentian Bank, we believe we can change banking for the better. Founded in Montreal in 1846, Laurentian Bank helps families, businesses and communities thrive. Today, we have over 3,000 employees working together as One Team, to provide a broad range of financial services and advice-based solutions for customers across Canada and the United States. We drive results by placing our customers first, making the better choice, acting courageously, and believing everyone belongs.
This role sits within Laurentian BankThe Administration Officer is responsible for sorting of all incoming and outgoing correspondence and distributing documents in accordance with the bank's standards, policies, and procedures. The incumbent is responsible for ensuring documents are in good order, prior to distribution. In addition, the incumbent is responsible for receiving, distributing, and logging all incoming and outgoing mail and bank deposits for all of the bank, as well as archiving of documents to be sent for long term storage.
Responsibilities:
- Receive original documents that have been actioned internally and re-file into records boxes to maintain audit trail.
- Maintain strict custody of negotiable cheques.
- Prepare cheque logs and cheques for delivery to the bank.
- Mail delivery / Pick-up and courier handling.
- Perform quality controls to ensure that financial risk is mitigated.
- File documentation according to business rules.
- Prepare document retention logs, output file preparation and mailing.
- Maintain strong custody control over original documentation. When required, retrieve original hard copy documentation as required to meet the needs of the business. Maintain document custody control log.
- Receive original documents that have been actioned internally and re-file into records boxes to maintain audit trail.
- Undertakes special assignments as required.
- Able to work under tight time lines and handle stressful situations and prioritize accordingly.
- Ensures the highest level of customer service is delivered in accordance with the bank's standards.
- Maintains on going knowledge of all aspects of departmental and the bank's policies and procedures, new products, and the relevant documents for each type of product.
- Participates in department meetings and contributes to the planning process of achieving departmental and personal goals, as well as communicates any problems or concerns.
- Submit recommendations to improve work processes to the supervisor.
Qualifications:
- Post-secondary Degree or Diploma in a related field, combined with 1 year of related experience preferably within the financial services industry.
- 1 to 2 years of work experience related to administration or processing preferably with a financial institution.
- Bilingual* (French/English) written and verbal communication skills are mandatory.
- Flexible, ability to work in different environments according to the volume peaks.
- Computer literacy in Microsoft Office (Word, Excel and Outlook). Knowledge of Mail merge and Pivot table.
- Good oral and written communications skills.
- Attention to detail.
- Ability to proactively provide solutions and recommendations.
- Able to work in a high-volume environment within extremely demanding time frames.
- Proven organizational, time-management and multi-tasking skills.
- Highly motivated with a desire to succeed and progress.
- Ability to work effectively with others as part of a team.
- Flexible work schedule, cross training will commence at 8:30AM. Weekly schedules will be distributed with the start times between 7:30AM to 9:00AM each week.
- Familiarity with 5S, Kaizen Principles, Six Sigma or other Continuous Improvement methodologies is an asset.
*“Qualifications
Professional working proficiency in French and English languages required as position involves frequent written and oral communication on complex matters with internal and external parties in both languages.”
Additional Information :
Additional Information :
Inclusion and Accessibility
At Laurentian Bank, we believe everyone belongs. We are committed to fostering an inclusive work environment that reflects the diversity of our customers and our communities and where everyone feels like they belong and can thrive. To this end, we encourage applications from individuals from equity-deserving groups, including Indigenous persons, racialized and persons with disabilities, marginalized genders and the 2SLGBTQIA+ community.
We strive to offer a flexible and accessible work experience that is inclusive of everyone. If at any time you need an accommodation, please let us know.
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