City : Toronto

Category : Full-time

Industry : Finance

Employer : Sun Life Financial

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

The Best Practice Consultant, Enablement is primarily responsible for managing the Knowledge Management framework and content lifecycle across HR, ensuring the knowledge articles are effective and that they adhere to defined standards set by the organization. This role is also responsible for maintaining and managing the HR Operations-specific knowledge base and artifacts.

What will you do?

HR Knowledge Management Framework

• Work with the Operational Excellence Leader to define the knowledge management strategy for HR.

• Establish and manage the HR knowledge management framework (knowledge article types, access rights, knowledge management roles and responsibilities, update procedures, etc.), working across HR to ensure the framework is well understood and consistently followed.

• Work with other HR partners to establish knowledge content strategy, defining writing standards, templates, as well as the overall knowledge base architecture.

• Maintain functional and technical requirements for the knowledge management platform; collaborate with HR Systems team to ensure the technology platform is configured as per the organization’s needs.

HR Knowledge Lifecycle Management

• Monitor the effectiveness and usage of the knowledge base through regular reviews and reporting, identifying opportunities for improvement; liaise with various HR teams to implement improvement opportunities.

• Orchestrate content updates for expiring knowledge content.

HR Operations Enabling Tools and Artifacts

• Manage the end-to-end lifecycle of knowledge articles for HR Operations, liaising with appropriate teams within HR Operations to develop and maintain Standard Operating Procedures and Job Aid documentation.

• Ensure HR Operations teams have all the tools and job aids required to deliver services effectively and consistently.

• Ensure that process maps and standard operating procedures are documented and maintained.

• Create, maintain, and deliver ongoing training plans around key HR Operations transactions, policies, and/or procedures with the aim of increasing efficiency and effectiveness of HR Operations service delivery.

• Maintain all business and functional requirements for HR Operations enabling tools (e.g., Case management, portal, knowledge management); Support ongoing enhancement of HR Enabling technologies, including testing and training support for HR Operations employees.

What do you need to succeed?

• Stakeholder / Relationship Management

• Effective Communication (verbal and written)

• Attention to Detail

• Critical Thinking

• Business Acumen

• Customer Centricity

• Continuous Improvement

• HR Measures/Metrics Monitoring

Assets

• Experience in an operational / production environment

• Experience with Payroll Administration

• Experience and/or post-secondary education with a focus on Human Resources

What's in it for you?

• Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives

• A friendly, collaborative and inclusive culture

• We’re honoured to be recognized as a 2022 Best Workplaces in Canada by Great Place to Work® Canada

• Flexible Benefits from the day you join to meet the needs of you and your family

• Pension, stock and savings programs to help build and enhance your future financial security

• Wellness programs that support the three pillars of your health – mental, physical and financial

#LI-Hybrid

The Base Pay range is for the primary location for which the job is posted.  It may vary depending on the work location of the successful candidate or other factors.  In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance.  Certain sales focused roles have sales incentive plans based on individual or group sales results. 

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.com.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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