City : Vancouver

Category : Customer Service | Client Advice | Sales

Industry : Financial/Banking

Employer : RBC

What is the opportunity?
RBCx pursues big, bold ideas and leverages RBC’s extensive experience, networks, and capital to help shape what’s next. Our four pillars – Banking, Capital, Platform, and Ventures – combine to support tech businesses of all sizes and stages, making us the go-to backer of Canadian innovation. Our people are our most valuable assets, which is why we invest deeply in making sure RBCx isn’t just a place to work, but a place to belong.

We are seeking a self-motivated and well-organized relationship-manager to support a portfolio of tech clients in both the Vancouver region and right across Western Canada. In this role, you will serve as the primary point of contact for the bank with a diverse group of clients with differing needs, and you will bring the best of RBC and RBCx to their doorstep.

What will you do?

• Manage, retain and deepen our relationships with a portfolio of mostly boot-strapped tech clients through the delivery of an exceptional client experience (CX)
• Become a trusted advisor to our clients and play a role as a partner in their growth
• Leverage the tools and systems in place at RBC, as well as your understanding of each client’s business model, cash management needs and long-term goals to provide financial solutions, strategic advice and introductions to people or businesses who can help our clients, e.g., RBC’s Treasury Solutions Specialists, Deposit Specialists, Capital Markets and Foreign Exchange experts, Group Advantage experts, City National Bank, and others.
• Apply a continuous-improvement approach to delivering a superior client experience.
• Lead the KYC and AML processes, and achieve key portfolio quality metrics and facility compliance with all relevant internal policies

What do you need to succeed?
Must-have:

• Passion for the tech sector: you want to play a role in Canada’s innovation economy.
• Excitement for trying new things: RBCx is building an end-to-end platform complete with capital and non-capital solutions to help our clients thrive. We will forever be building, launching new products, and expanding our capabilities, and being able to embrace a constant state of improvement and innovation will be paramount.
• Empathy for the unknown and ever-changing: a tech company's needs can change often – and we need you to be comfortable with throwing plans out the window and going back to the drawing board when needed.
• Some service and sales experience: at least 2 years of experience in a service and/or sales environment with strong communication and relationship management skills

Nice-to-have:

• You may have experience as an entrepreneur, launching a business, working in a start-up, or advising/mentoring and working with early stage tech startups at an accelerator, incubator, innovation hub and/or a venture capital fund.
• You may have a developed understanding of the tech ecosystem and the challenges to growth for a tech startup in Canada.
• You may have academic exposure through a post-secondary diploma/degree in commerce or business administration, or a sciences-related degree and/or related experience.
• You have 3 or more years of experience in in commercial lending, business banking.
• This isn’t your first time in a business development and/or client relationship management or client service role.

What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• We are proud to offer a comprehensive compensation program which includes a competitive salary, bonuses, flexible benefit.
• You’ll work with leaders who support your development through coaching and managing opportunities
• We promise you’ll work in an inclusive, collaborative, progressive, and high-performing team
• We have a world-class training program in financial services
  
  If you’re looking for more information about RBCx, visit our website or connect with us on Twitter and LinkedIn.

Job Skills

Adaptability, Business Development, Client Centricity, Communication, Critical Thinking, Curiosity, Financial Acumen, Practice Management

Additional Job Details

VANCOUVER MAIN BRANCH (B), 1055 GEORGIA ST W:VANCOUVERVANCOUVERCanada37.5Full timePERSONAL & COMMERCIAL BANKINGRegularSalaried2025-05-092025-05-23

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.