City : Toronto

Category : Customer Service

Industry : Government

Employer : City of Toronto

• Job ID: 52297
• Job Category: Customer Service
• Division & Section: Fleet Services, Fleet Services Maintenance Operations
• Work Location: Disco Garage (150 Disco Rd)
• Job Type & Duration: 1 Temporary Full-Time Vacancy 
• Hourly Rate and Wage Grade: $35.17 - $38.53
• Shift Information: Monday to Friday, 40 hours per week, Day Shift 

• Affiliation: L79 Full-time

• Number of Positions Open: 1
• Posting Period: 29-Nov-2024 to 06-Dec-2024
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Job Description

The City of Toronto's Fleet Services Division (FSD) provides a full range of fleet management services for City Divisions and Agencies. We direct the management of the City’s fleet including the acquisition, maintenance and disposal of assets; along with the City’s industry leading Green Fleet Plan and fuel management infrastructure. The City of Toronto has the largest municipal fleet in Canada and one of the most complex Fleets in North America.

Major Responsibilities:

• Receives driver reports, reviews and clarifies information for accuracy
• Conducts preliminary assessment and generates repair orders in Fleet Management Information System (FMIS)
• Schedules work and monitors progress for preventative maintenance (PM), Periodic Mandatory Commercial Vehicle Inspection (PMCVI) program and other maintenance and repair requirements
• Monitors outstanding jobs and determines priorities with Supervisor, reschedules work if necessary
• Sends repairs out for Warranty or contracted services in consultation with Supervisor
• Follows up on units waiting for parts and/or labour
• Contacts clients for scheduled, completed or other repair work issues
• Checks times and charges for accuracy and confirms with Supervisor
• Prepares daily reports including materials/equipment used, hours worked, quantities of work items completed and other relevant information
• Processes service calls including dispatching mechanics to conduct road repairs
• Arranges for external services for vehicle repair
• Maintains, enters, edits, updates and completes work orders using the FMIS

Key Qualifications:

Your application must describe your qualifications as they relate to:

1. Experience working in an automotive, truck and coach or fleet customer service environment.
2. Extensive experience using relevant computer applications (MS Word, MS Excel, MS Outlook) and FMIS such as Asset Works M5™ or equivalent shop management software.
3. Experience providing high quality customer service with a strong focus on service delivery.
4. Must possess a valid Province of Ontario Driver's License, Class G, with an acceptable driver's record as per the MTO policy (non-probationary) with a drivers abstract that demonstrates the ability to obtain a Class DZ driver's license.

You must also have:

• Excellent communications skills, both verbal and written.
• Extensive knowledge of all aspects of maintenance and repair of vehicles and equipment.
• Ability to multitask in a fast paced work environment and prioritize competing customer needs.
• Ability to support garage operations including but not limited to; ordering shop supplies, facilitating garage inspections, monitoring and restocking bulk supplies.
• Knowledge of and ability to make inquiries related to vehicle warranty terms, OEM warranty eligibility, part warranty terms and part core exchanges.
• Strong interpersonal skills to interact effectively with employees, management, the public and external service providers in a diverse and equitable work environment
• Knowledge of the Occupational Health & Safety act and the applicable regulations
• Must be eligible to qualify for the City's equipment operating permit in accordance with the City's Fleet Safety Policy.
• Must be willing and able to work various shifts, as required.
• Possession of a Vehicle Maintenance Certificate, College Technician training, Certificate of Qualification (310S or 310T) or equivalent extensive experience in the truck or automotive industry would be considered an asset.

NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES:

City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City's Internal Job Posting Portal.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.