Associate Supervisor, Student Health and Wellness
City : Ottawa, ON, Canada
Category : Full time
Industry : Higher Education
Employer : University of Ottawa
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Job Type:
EmployeeDuration in Months (for fixed-term jobs):
24Job Family:
Customer Service# of Open Positions:
1Faculty/Service - Department:
Health and Wellness CentreCampus:
Main CampusUnion Affiliation:
SSUODate Posted:
October 28, 2024Applications must be received BEFORE:
November 08, 2024Hours per week:
35Salary Grade:
SSUO Grade 10Salary Range:
$77,637.00 - $98,070.00About Student Affairs :Student Affairs is at the very heart of the student experience at the University of Ottawa. We recruit the very best future students, support them throughout their university years and leave them well-prepared for fulfilling careers and future studies. Our team of more than 600 dedicated staff provides the services that keep students happy, well and thriving as they pursue their ambitions. We help them apply and enrol for courses, we oversee 11 residences and an award-winning Dining Hall, we organize fun events and varsity sports activities, we run an innovative career development and experiential learning program and much more!
There’s nothing more rewarding than helping future generations reach their full potential at a world-class university. With our wide variety of career opportunities and professional development pathways, we’re sure that you’ll enjoy the experience as much as our students do.
Position purpose:
Plan, direct, organize, control and evaluate the delivery of superior customer service and administrative activities related to front-line health, wellness and student community support services for the entire student population. Deploy the means necessary to optimize the use of available resources while ensuring consistent interpretation and application of practices, processes and policies. Implement work methods aimed at improving teamwork and the quality of services offered. Act as a resource person for complex issues.
The role of Associate Supervisor is to support the Manager and Management by taking on the management of day-to-day operational tasks. He/she directly supervises specific teams or projects and ensures that the directives and strategies defined by management are effectively implemented, while coordinating and monitoring activities to guarantee the achievement of organizational objectives.
In this role, your responsibilities will include:
Management of operational activities. Plan, direct, organize, control and evaluate administrative activities related to front-line health, wellness and student community support services.
Personnel management. Supervise, evaluate and train staff under his/her responsibility, while measuring performance according to key indicators to ensure alignment with objectives. Plan, prioritize and allocate staff work, in the short, medium and long term, to meet operational and administrative requirements while respecting deadlines for various processes.
Continuous improvement. Ensure that team members have the training and tools they need to do their jobs, and encourage a culture of continuous improvement.
Conflict resolution and complex case management support. Act as a resource person for complex issues, and assist team members in resolving conflict situations that may arise with customers. Resolve complaints and take decisive action to ensure effective and satisfactory resolution of these conflicts. Make quick, fair and equitable decisions. Advise and recommend management on matters brought to their attention.
Innovation and quality assurance. Identify, develop and implement new procedures and initiatives to improve customer service excellence. Monitor and evaluate the quality of procedures and service using, among other things, statistics.
Analyze data and develop recommendations. Prepare complex reports to assist with planning and decision making. Provide data-driven recommendations.
Service continuity. Ensure continuity of services in case of absence, which may include front-line service or acting as a specialist, program change.
Quality control. Ensure quality control of transactions related to access to services, customer service, administrative support, etc. Ensure that transactions are carried out in compliance with University regulations, and that professional ethics and confidentiality standards are respected within the team.
Consulting role. Act as a consultant to partners, providing explanations and recommendations to customers.
Control of funds. Strictly supervise and control the management of funds, including the verification and execution of the Group's financial deposits. Manage funds to ensure accuracy, compliance with financial procedures and protection of assets against the risk of error or fraud.
What will you bring:
University degree in management, administration or relevant field, or equivalent combination of education and experience.
Three years' experience in human resources supervision in a unionized environment.
Two years' experience in health and wellness or social services.
Bilingualism (French and English) - oral and written.
Demonstrated experience in the use of computerized systems, including electronic medical record systems.
Strong interpersonal, communication, negotiation and conflict/problem resolution skills.
Priority management skills and ability to make decisions to optimize the use of available resources within strict deadlines.
Experience in analyzing academic records and in interpreting, communicating and applying university regulations and procedures.
Experience in applying, interpreting, analyzing, synthesizing and documenting procedures.
Ability to exercise sound judgment regarding risks and the relative importance of operations.
Proven ability to manage own stress and to provide others with methods of managing their own stress (volume, difficult interactions, etc.).
Autonomy and attention to detail in order to process a high volume of transactions while ensuring data accuracy.
Availability to work evenings and weekends as required
Key Competencies at uOttawa:
Here are the required competencies for all or our employees at uOttawa:
Planning: Organize in time a series of actions or events in order to realize an objective or a project. Plan and organize own work and priorities in regular daily activities.
Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.
Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.
Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.
The University of Ottawa embraces diversity and inclusion in the workplace. We are passionate about our people and committed to employment equity. We foster a culture of respect, teamwork and inclusion, where collaboration, innovation, and creativity fuel our quest for research and teaching excellence. While all qualified persons are invited to apply, we welcome applications from qualified Indigenous persons, racialized persons, persons with disabilities, women and LGBTQIA2S+ persons. The University is committed to creating and maintaining an accessible, barrier-free work environment. The University is also committed to working with applicants with disabilities requesting accommodation during the recruitment, assessment and selection processes. Applicants with disabilities may contact hrtalentmanagement@uottawa.ca to communicate the accommodation need. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.
Note: if this is a union position: The hiring process will be governed by the current collective agreement related to the union affiliation noted above; you can click here to find out more.
If this is a front-line position with responsibilities to interact with students, selected candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute.
Prior to May 1, 2022, the University required all students, faculty, staff, and visitors (including contractors) to be fully vaccinated against Covid-19 as defined in Policy 129 – Covid-19 Vaccination. This policy was suspended effective May 1, 2022 but may be reinstated at any point in the future depending on public health guidelines and the recommendations of experts.