Assistant Manager, Group Services
City : Burnaby
Category : Health Insurance
Industry : Insurance
Employer : Pacific Blue Cross
If you’re someone with a passion for providing support and leadership to a team and help with department planning and direction and are wanting to take on a great career opportunity with a local not-for-profit health insurance provider by working on projects, developing and improving process, and leading a team, we want to hear from you.
Your skills in leadership, coaching, planning, managing projects, and improving process will help Pacific Blue Cross be able to provide sustainable healthcare.
We offer an attractive compensation and benefits package and work-life balance. Our workplace culture values health and wellness, diversity and equality, continuing education, environmental sustainability and giving back to the community.
We are now recruiting for an Assistant Manager, Group Services to join our Group Services team. The role is currently working from home 3 days a week and 2 days a week from our head office in Burnaby, BC. Apply this week if you would like to take on this role.
Key Ways This Position Makes An Impact
The Assistant Manager, Group Services provides leadership in the department to ensure the team is skilled through setting performance objectives, conducting coaching sessions, overseeing training and development activities, and conducting department meetings to facilitate open communication.
In this role you would work to maintain appropriate staffing levels and work with the employees to address any performance concerns.
This role develops and maintains procedures and workflows for the department.
You would partner with the manager to create tactical plans for the department, establish individual objectives, create a department budget and monitor it, and create and implement strategies to address gaps in the department.
As an Assistant Manager, you would manage the client relationship for groups to ensure successful implementation of new business and service of existing clients.
This role handles difficult inquiries and complaints from clients.
You would attend client meetings to build relationships, resolve issues, and partner with clients to improve service.
As an Assistant Manager, you would provide leadership through the project management cycle to identify opportunities, establish objectives, evaluate ROI, implementing the changes and evaluating success.
Key Experiences You Bring To This Role
- Minimum 5 years’ experience in the insurance industry or in a leadership position
- Demonstrated experience in managing a team of administrative staff, preferably in a unionized environment
- Bachelor’s degree with a major in Business Administration, Commerce, Economics or equivalent field or supplemented by courses in leadership or supervision
- Preferred experience in administration of Group Benefits and contract lifecycle management
If you’re excited about taking on this opportunity, we invite you to apply today and start the conversation with us about this position.
Together we can create a healthier British Columbia through teamwork, exceptional service and accountability that will help improve sustainable healthcare.
Please apply via our website this week at http://www.pbchbs.com/company/careers/
While we thank all applicants for their interest, only short-listed candidates will be contacted.
We strive to create a workplace where everyone feels valued and employees feel empowered to freely participate and contribute regardless of race, ethnicity, gender, sexual orientation, religion, ability, education level, parental status, or socioeconomic status. PBC is an equal opportunity employer and welcomes applications from all qualified candidates.
To request an accommodation in completing this application, pre-employment testing, interviewing or otherwise participating in the employee selection process, please direct your inquiries to email@example.com