City : Toronto, Ontario

Category : Full time

Industry : Financial Services

Employer : Loblaw Companies Limited

Referred applicants should not apply directly to this role.

All referred applicants must first be submitted through Workday by a current Loblaw Colleague.

Location:

When you hire great people, great things can happen. 

PC Financial offers unprecedented value to Canadians through payment products. We're a different kind of bank with a different type of team—we’re collaborative and supportive and have the freedom and responsibility to thrive. Our purpose is to make the everyday simple and better for our customers, and we strive to make every dollar worth more.

Proudly serving over 3 million customers, PC Financial continues to grow by offering payment solutions and services that reward our customers every day. As a subsidiary of Loblaws Company Inc., we share the CORE values of Care, Ownership, Respect and Excellence. We are dedicated to helping Canadians Live Life Well. Join us on our journey.

Why This Role is Important:

The Assistant Manager, Gift Cards, supports the management of 3rd party and the proprietary programs, for both physical and digital platforms.

This is a great opportunity to support on strategic initiatives, programs, and implementation across the business. This role will also lead day-to-day activities related to vendor management, fulfilment, operations, communicating with front end colleagues, data analysis, marketing, and continually assessing strategies and approaches.

What You'll Do:

• Be the key liaison for all internal/external bulk gift card programs (i.e., Customer Service, Community Investment, Loblaw Category teams)
• Lead the B2B and B2C gift card program, managing vendors to ensure policies, restrictions, and process standards are adhered to
• Manage the internal program application process and collaborate with Call Centre team to continuously identify process improvement and required enhancements
• Own PC gift card inventory management for both Retail and Bulk programs including forecasts, reporting, PO issuance, invoice payments and budgeting
• Work closely with analytics, product, operations, and marketing teams to assess approaches and align to business objectives
• Ensure that all activities connected with the Gift Card program abide by all applicable Compliance, Risk, Vendor and Legal obligations
• Lead the optimization of our internal training programs and policies
• Provide day to day functional and technical guidance, enable the best methodologies in optimizing sales
• Manage the execution of our in-store assets and store audits

What You Bring:

• 3-5 years in a professional field or post-secondary education in Marketing, Business or Commerce
• Demonstrated experience in planning and implementing process and marketing strategies
• Experience with data-driven sales approaches
• Excellent communication and relationship management skills with the ability to present and collaborate across all levels and cross-functionality
• Outstanding time management and organizational skills
• Strong analytical and critical thinking skills
• Creative and continuous improvement mentality
• Excellent problem-solving skills to tactfully deal with customer feedback and demonstrated ability to work out resolutions
• Experience in payment services is an asset
• SAP Knowledge considered an asset
• Travel to stores, as required
• Working a full-time schedule that requires being in person in the office, 3 days a week

Come and join a winning team who demonstrates innovation, energy, creativity and vision.  We recognize the importance of a diverse workforce and we therefor encourage applications from Aboriginal Peoples, women, members of a visible minority and persons with a disability.  We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Number of Openings:

PC Financial recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants and colleagues with disabilities.

In addition, we believe that compliance with laws is about doing the right thing.  Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.