City : CAN - BC - Lower Mainland Region

Category : CHW-HELP

Industry : Civil and Social Organizations

Employer : Canadian Red Cross

Title: Assistant Coordinator, Client Services

Employee Working Location: Office/In-person (Vancouver, BC)  

Employment status: Permanent, full time

Salary band: $40,206 - 50,257/year

The CRC also offers: 

• Vacation, paid holidays, life and mental health wellness days 
• Benefits and Advantages Health, Dental & Vision, 100% employer paid  
• Registered Pension Plan with Employer contribution
• Group Registered Retirement Savings Plan 
• Employee Assistance Program (EAP) for employees that include: professional counselling and online wellbeing resources, support for family, financial, career and legal issues and more
• Access to e-learning platforms

The Canadian Red Cross (CRC) – one of the most inspirational not-for-profit organizations on this planet and an awardee on the Forbes list of Canada’s Best Employers 2022 - is seeking an Assistant Coordinator, Client Services for the Health Equipment Loans Program (HELP). 

We are guided by our Fundamental Principles of humanity, impartiality, neutrality, independence, voluntary service, unity, and universality. We help people and communities in Canada and around the world in times of need and support them in strengthening their resilience.   

Starting with the hiring process, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment where everyone can reach their full potential. We encourage all qualified persons who share our values and want to contribute to fostering an inclusive and diverse workplace to apply.   

The incumbent will support volunteers and staff to provide high quality service to HELP clients.  The Assistant Coordinator ensures effective volunteer management practices are implemented throughout the assigned geographic area in the Lower Mainland and assists in the promotion of service to the public.

In this role, you will: 

• Ensure that client services objectives and targets are met; monitor program delivery to ensure high performance standards and quality control.
• Oversee the receiving, processing and tracking of client service requests, meeting Red Cross standards for timeliness and quality.
• Liaise with Volunteer Resource Services and Volunteer Engagement Experience regarding volunteer requirements necessary to achieve program objectives.
• Develop and implement volunteer retention and engagement activities.
• Select, supervise, and coach Lead Client Service volunteers in their role as volunteer supervisors.
• Contribute to and recommends modifications to systems designed to streamline, better secure or otherwise improve service delivery.
• Track financial and equipment donations and initiate corrective action when required.

What we are looking for: 

• The minimum qualifications for this position are the completion of a two (2) year post-secondary diploma with a concentration in a related field, and a minimum of one year of experience in volunteer management in a service-oriented capacity, or an equivalent combination of education and experience.
• Proficient in MS Office suite
• Strong interpersonal skills
• A collaborative approach to finding solutions
• Ability to influence and lead others
• Proven customer-service orientation
• Ability to manage multiple priorities in a fast-paced environment
• Knowledge and experience working in health programs is an asset
• Experience working with a diverse population, and an understanding of cultural issues is an asset
• Fluency in English is required, and French is an asset. 

Working conditions:  

• Frequent travel around the region
• Valid Provincial Class 5 driver’s licence
• Current First Aid Certification, or willingness to take training
• Work will be conducted during non-traditional work hours, (Saturdays)
• Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information. 
• If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC). 
• Full vaccination against COVID-19 is mandatory for this position and operation (the CRC will however adhere to its duty to accommodate those who are unable to be fully vaccinated for a reason related to a human rights protected ground). 

Qualified applicants are encouraged to apply as soon as possible - those who apply after the selection process has started may be held for a second review if needed OR reviewed for alternative roles. We appreciate the time and effort it takes to apply and thank you in advance.  

If you require accommodation measures during any phase of the hiring process, please notify us as soon as possible. All information received in relation to accommodation requests will be kept confidential.  

#BCHELP