City : Toronto, Ontario, Canada;

Category : Full time

Industry : Lottery and Gambling

Employer : OLG

Range:

Job Description:

Ancillary Services Administrator

GAME ON – OLG needs you

We’ve said GAME ON, and we mean it – OLG is rapidly transforming its organization to better serve Ontarians by delivering great gaming experiences through our digital, retail lottery, and land-based gaming channels. Over the course of fiscal 2022-23, OLG delivered a record $2.5 billion in net profit to the Province of Ontario. OLG is now expanding our horizons even further, with a new strategic direction, to become a world class gaming entertainment leader with a globally admired digital platform.

We are ready to take this game to the next level and need an enthusiastic Ancillary Services Administrator who will play a crucial role in ensuring the smooth operation of support services across our organization. This position involves tasks related to shipping, receiving, handling mail services, overseeing the distribution of office supplies and other site programs supported by Ancillary Services. Additionally, the role extends to offering support within the Corporate Real Estate team, and other corporate locations. The ideal candidate will be enthusiastic about facilitating efficient operations and will possess the ability to coordinate multiple services effectively.

YOUR ROLE IN THE GAME

Reporting to the Manager Ancillary Services, you will be empowered to:

• Provide shipping and receiving function adhering to strict company standards to coordinate receipt and distribution of all goods (mail, courier packages, freight, and equipment)

• Prepare and prioritize deliveries and customer supply orders to meet business needs.

• Promote cost effective practices and operational efficiency

• Monitor and manage inventory to prevent overstocking and underutilization. Distribute office stationery, support office programs within the department portfolio as well as comply with procurement guidelines

• Troubleshoot and resolve issues that arise with hardware and software systems, such as electronic reception service support and web-based courier platforms, not supported by OLG’s IT department

• Maintain electronic databases for tracking and reconciliation purposes, prepare statistical reports of budgetary spend, electronic reception services and internal support database

• Maintain and support a clean and safe work environment in compliance with Fire Code and Occupational Health and Safety Act

• Support Fire Evacuation emergency site protocol

• Provide exceptional customer service with our internal clients and external vendors and follow-up with customers to ensure satisfaction with service provided

• Provide backup support to Corporate Real Estate and Facilities Management team as required

WHAT YOU NEED TO PLAY

Work Experience: 3 to 5 years of experience in a similar role. Experience in business operations and software programs (Office 365, Outlook, PeopleSoft, Word, Excel, PowerPoint, Visio) and assorted inventory management and schedule databases. Experience in web-based systems (Purolator, FedEx, Xpresspost, Electronic reception), and familiarity with US Customs and International shipping regulations. Experience with warehouse equipment (lifting devices, pallet jacks, shrink wrapping and strapping of freight skids, dollies, flatbeds)   

Education: College diploma in office administration or equivalent experience

Critical Skills:
- Excellent oral and written communication skills
- Problem solving and critical thinking skills
- Strong interpersonal skills
- Detail oriented

Strategic Thinker: strong strategic and critical thinker with ability to delve into unique challenges and find creative solutions

Collaboration & Fun: inclusive and collaborative work style while creating fun and excitement in our work

Integrity and Trust: do what's right and operate with transparency and openness
 

PERKS OF JOINING OUR TEAM

• Part of a Bigger Picture: socially responsible company that gives back all its profits to the province and people of Ontario

• Flexible Work Environment: to help balance both work and life

• You Matter: family friendly work practices and hybrid work

• Freedom to Innovate: supports new and better ways to be successful

• Be your Authentic Self: environment that values diversity as a source of strength

• Learning Galore: 24-7 access to robust online learning programs 

• Public Service Pension Plan: participate in a major defined benefit pension plan sponsored by the Government of Ontario

• Variable Pay Program: performance-based incentives to share in our success (Permanent OLG Employees Only)

Learn about OLG – GAME ON!

OLG’s purpose is to contribute to a better Ontario by delivering great entertainment experiences for our customers. We are a multi-billion-dollar organization with a wide array of business lines including, lottery, land-based casinos, digital lottery and casino, horseracing, and charitable gaming. OLG is amidst a massive transformation focusing on being customer obsessed and bringing our digital business to a whole new level.

The key to our success is our people. Our culture will be grounded in true, positive partnerships that embrace trust, clarity, and openness in all that we do. We are supporting and empowering employees and teams across the organization through greater accountability, leadership development and growth opportunities. OLG is embracing more flexible work options and family friendly work practices including hybrid work.

Equity, diversity, and inclusion are essential elements of our culture and cornerstones of the Five Truths that OLGers Live by. At OLG, our employees have the space to be themselves and use their perspectives and skills to benefit the people and the Province of Ontario.

While we are re-shaping and growing our business, we are unwavering when it comes to living our purpose, and ensuring our business delivers meaningful benefits for the people of Ontario. OLG’s net profits are reinvested back into the province, contributing to the quality of life for Ontarians.

To learn more about OLG go to our website at  www.olg.ca  

We look forward to hearing from you, interested applicants please apply online by September 19, 2024.

OLG is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please contact Human Resources at careers@olg.ca if you require accommodation at any time throughout the hire process.

We thank you for your interest in this opportunity; however, only those individuals selected for an interview will be contacted.

Personal information is collected by the Ontario Lottery & Gaming Corporation (OLG) and/or its third party service provider(s) under the authority of the Ontario Lottery and Gaming Corporation Act, 1999, SO 1999, c 12, Sch L and the Employment Standards Act, 2000, S.O. 2000, c. 41 (as amended) and will be used for the purpose of determining qualifications for employment with OLG and for recruitment modernization initiatives. The information will be managed in accordance with all applicable laws, OLG’s Protection of Privacy Policy (the Policy) and related policies and procedures. For any questions about this collection, please contact careers@olg.ca, 800-70 Foster Drive, Sault Ste. Marie, ON, P6A 6V2.