Advisory Delivery Consultant – Security Intelligence and Operations (S
City : Markham
Category : Other
Industry : Technology/Computer Services
Employer : IBM
Joining the IBM Technology Expert Labs teams means you'll have a career delivering world-class
services for our clients. As the ultimate expert in IBM products, you'll bring together all the
necessary technology and services to help customers solve their most challenging problems.
Working in IBM Technology Expert Labs means accelerating the time to value confidently and
ensuring speed and insight while our clients focus on what they do best running and growing their
Excellent onboarding and industry-leading learning culture will set you up for a positive impact,
while advancing your career. Our culture is collaborative and experiential. As part of a team, you will
be surrounded by bright minds and keen co-creators—always willing to help and be helped—as you
apply passion to work that will positively impact the world around us.
Your Role and Responsibilities
As a Delivery Consultant, you will learn and experience how we apply technical expertise to ensure
world-class delivery using consultative skills such as problem-solving issue- / hypothesis-based
methodologies, communication, and service orientation skills. As a member of IBM Technology
Expert Labs, you will be client-focused, courageous, pragmatic, and technical to optimize and
trailblaze new solutions that address real business challenges.
To help achieve this win-win outcome, a 'day-in-the-life' of this role may include, but not be limited
• Developing Solutions to Reach True Business Value: Understanding clients' main challenges and
developing solutions that help them reach true business value by working through the phases of
design, development integration, implementation, migration and product support with a sense of
• Agile Planning and Execution: Creating and executing agile plans where you are responsible for
installing and provisioning assets, testing, migrating to production, and day-two operations.
• Self-Motivated Problem Solving: Demonstrating a natural bias towards self-motivation, curiosity,
and initiative in addition to navigating data and people to find answers and present solutions.
• Collaboration and Communication: Strong collaboration and communication skills as you work
across the client, partner, and IBM team.
Required Technical and Professional Expertise
• Strong communication and presentation skills
• Ability to lead large groups and be a primary facilitator
• Strong writing skills
• Comfortable working in a project based / client serving model
• Lead and shape client expectations
• Ability to work with global and diverse teams in a dynamic environment
• Ability to work in a matrix management model
• The ability to travel and adapt to other cultures
• Secondary European language despite English
Security Domain Skills (SIEM)
• Depth of knowledge in Security Intelligence/SOC Operations/Security Information and Event
• Deep knowledge of SIEM products preferably QRadar
• Knowledge of SOC governance and SOC processes
• Knowledge of SOC Ticketing Workflows
• Understanding of compliance issues and industry standards frameworks (eg, ISO 27001/2)
• Working understanding of technology used to monitor logs
• A solid understanding of processes involved in prioritization, escalation, and management of
• Implement SIEM technology and advise on best practices
Preferred Technical and Professional Expertise
An understanding of security technologies such as; firewalls, intrusion detection, content filtering,
anti-virus, mobile security, data loss prevention, bot-net detection, and other such technologies in the
• Advise on security incident handling and management programs
• Short term management of a security operation center
• Experience in the setup or design of security operation centers
• Strong knowledge of all existing cloud platforms is required as in current security strategy we
have a strong migration to cloud culture.
The consultant, working independently will be internal advisor to other IBM consultants and
client teams. The consultant will implement the IBM Security software at customers with as
biggest focus to make the customers successful with IBM Software.
As a mature consultant you will identify gaps in the current environment and recommend
best practices or solutions to reduce client risk and increase their ability to deal with
emerging threats and risks to the organization.
About Business UnitIBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company’s Global Markets organization is a strategic sales business unit that manages IBM’s global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients’ growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.
Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
About IBMIBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
Location StatementMust have the ability to work in Canada without sponsorship.
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.