City : Montreal

Category : Full Time

Industry : Financial Services

Employer : Laurentian Bank

This role sits within Laurentian Bank.

Job description

• Map and document current and future processes
• Identify and implement areas for improvement

Responsibilities

• Optimize business processes that directly impact the Client Experience in order to increase efficiency and performance.
• Manage the execution of assigned projects and initiatives related to process optimization and the improvement of the Client Experience.
• Conduct preliminary analyses of assigned projects and initiatives in order to define the impacts and volume and contribute to the completion of the necessary documentation (effort analyses, impacts and business needs).
• Manage documentation (maps, procedures, forms and publications) for assigned initiatives, the requests and communications mailbox and the day-to-day work that keeps the team and the requirements running smoothly.
• Help facilitate workshops and various interdepartmental working groups as a leading authority and ensure coordination with the various stakeholders in order to monitor the progress of projects and initiatives until they are completed.
• Handle communications (operational news, DFS news, etc.) to the business lines for all the processes, documentation and projects managed and participate in the design and execution of change management plans in order to increase project buy-in by the various stakeholders.
• Help standardize practices and documentation across the various sales and service channels.
• Provide advice to the stakeholders involved and exert influence.
• Perform any other related tasks as requested by the manager.

Qualifications

• Experience in the network, telebanking centre, commercial banking or other department within Laurentian Bank preferred
• University education in business processes, project management or a related field
• Minimum of 3 years of relevant experience in the financial sector
• Bilingual* (English and French)

• Analytical skills and business acumen to suggest proactive solutions to complex problems
• Experience in workshop facilitation and change management is an asset
• Strong ability to build business relationships and work in a team environment
• French language writing skills
• Independent and proactive, with the leadership skills and ability to influence stakeholders to challenge the status quo and implement improvements and new solutions
• Excellent organizational skills and ability to manage priorities in a changing environment
• Flexibility regarding work reorganization and adaptability to emerging risks
• Proficiency in the following software: Excel, Visio, PowerPoint, Word, DocuSign, Planner and Teams

*Professional working proficiency in French and English languages required as position involves frequent written and oral communication on complex matters with internal and external parties in both languages.

What Laurentian Bank has to offer you

The total compensation offered by Laurentian Bank encompasses a comprehensive range of benefits, highlighting our commitment to the well-being and success of our employees.

Here are some of the key points of our offering:

• The actual annual base salary offered will take into account internal equity, skills, and experience among other factors.
• Total compensation: Earn a comprehensive compensation package that includes annual reviews and performance-based bonuses.
• Work model: We prioritize a hybrid work model based on business needs.
• Stock purchase plan: Become not just an employee, but a Laurentian Bank shareholder. Employer matching takes your investment even further.
• Time off: In addition to paid vacation, we provide floating days and leave options to accommodate the diverse needs of our employees. Plus, as an extra perk, you also get a paid day off to celebrate your birthday.
• Health and wellness: Take care of your health and well-being with access to healthcare professionals, our Employee and Family Assistance Program (EFAP), and a Stress Management and Well-Being Program.
• Group insurance and pension: We offer a competitive insurance program based on your family’s needs and a defined contribution pension plan to help prepare for your future.
• Financial benefits: As a Laurentian Bank employee, you’re also the best ambassador for our products and services. Take advantage of employee-only offers on a wide range of products. Enjoy exclusive deals and preferred rates on products and services including insurance, hotels, train tickets, spas and many more.

We are committed to creating a fulfilling professional environment where your skills are valued, and your well-being is a priority. Join us for a rewarding career at Laurentian Bank.

Inclusion and Accessibility

At Laurentian Bank, we believe everyone belongs. We are committed to fostering an inclusive work environment that reflects the diversity of our customers and our communities and where everyone feels like they belong and can thrive. To this end, we encourage applications from individuals from equity-deserving groups, including Indigenous persons, racialized and persons with disabilities, marginalized genders and the 2SLGBTQIA+ community.

We strive to offer a flexible and accessible work experience that is inclusive of everyone. If at any time you need an accommodation, please let us know.

PIPEDA

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